Live Chat Specialist

Remote, USA Full-time Posted 2025-02-21

Tech One Global is seeking a motivated and customer-focused Live Chat Specialist to join our team. This position will be responsible for providing exceptional customer service and support through our live chat platform. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment. Responsibilities: ? Respond... to customer inquiries and provide support through live chat ? Assist customers with product information, troubleshooting, and general inquiries ? Escalate complex issues to the appropriate team members ? Maintain accurate records of customer interactions and transactions ? Collaborate with team members to improve processes and customer satisfaction Qualifications: ? High school diploma or equivalent ? 1+ years of customer service experience ? Excellent written and verbal communication skills ? Ability to multitask and prioritize in a fast-paced environment ? Proficiency in typing and computer skills ? Experience with live chat platforms preferred Skills: ? Customer service-oriented ? Attention to detail ? Problem-solving skills ? Ability to work independently and as part of a team ? Adaptability and flexibility If you are passionate about providing exceptional customer service and enjoy working in a virtual environment, we encourage you to apply for the Live Chat Specialist WFH position at Tech One Global

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