Live Chat Officer

? *Job Title:** Live Chat Officer? *Company:** Fiserv? *Location:** Seattle, Washington, US...? *Job Type:** Part-time? *Seniority Level:** Associate Level? *Years of Experience:** 3? *Overview:**At Fiserv, we strive to create a work environment that fosters innovation, growth, and a culture of collaboration. We are seeking a dedicated and resourceful Live Chat Officer to join our team in Seattle. In this role, you will be responsible for providing exceptional customer service through live chat platforms, assisting clients with inquiries and issues, and ensuring that their experience with Fiserv is seamless and satisfactory.? *Key Responsibilities:**
• **Customer Interaction:** Serve as the first point of contact for customers via live chat; respond promptly and professionally to inquiries regarding Fiserv's products and services.
• **Issue Resolution:** Diagnose and effectively resolve customer issues, providing step-by-step guidance and ensuring follow-up as needed to achieve resolution.
• **Knowledge Database Management:** Update and maintain the knowledge base tools with customer feedback and troubleshooting information, ensuring relevant documents and resources are up-to-date.
• **Collaboration:** Work closely with different departments, including Sales, Tech Support, and Customer Service, to escalate issues as required and provide feedback on customer trends and experiences.
• **Performance Metrics:** Monitor and meet established performance metrics, including response times and customer satisfaction scores, and report insights to management.
• **Project Management:** Organize and coordinate projects that support customer service improvement initiatives while managing time efficiently to meet deadlines.
• **Training:** Participate in training sessions to stay informed about Fiserv products and services as well as best practices for live chat interactions.
• **Continuous Improvement:** Actively seek feedback on performance and areas of improvement, adapting to changes and proposing innovative solutions to enhance the customer experience.
? *Requirements:**
• **Experience:** Minimum of 3 years of experience in a customer service or support role, preferably with live chat or digital communication platforms.
• **Skills:**
• Excellent written and verbal communication skills.
• Strong project management skills, with the ability to juggle multiple tasks and projects simultaneously.
• Proven time management abilities, demonstrating efficiency in handling inquiries while maintaining high standards of service.
• **Personality Traits:**
• Dedicated: Exhibits commitment toward responsibilities and customer satisfaction.
• Resourceful: Utilizes knowledge and available resources effectively to solve problems and assist customers.
? *Benefits:**
• Disability insurance to provide financial security in case of unforeseen circumstances.
• Opportunities for training and professional development, helping you grow in your career.
• Employee discounts on a variety of services and products.
? *Working Environment:**At Fiserv, we offer an engaging and inclusive working environment that provides opportunities for unlimited personal and professional growth. We value innovation and encourage our employees to take initiatives to improve processes and elevate the customer experience.? *Deadline to Apply:**Please submit your application by September 24, 2024.? *Equal Opportunity Statement:**Fiserv is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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