Live Chat Assistant

### Job Title: Live Chat Assistant
? *Company:** Henry Schein
? *Location:** San Antonio, Texas, US...
? *Job Type:** Part-time
? *Seniority:** Entry Level
? *Years of Experience:** 1

#### Job Summary:
Henry Schein is seeking a dynamic and motivated Live Chat Assistant to join our team in San Antonio, Texas. This part-time position is ideal for individuals passionate about customer service and effective communication. The Live Chat Assistant will play a pivotal role in enhancing customer experience by engaging with clients in real-time, providing assistance, and resolving inquiries through our live chat platform.

#### Key Responsibilities:
• **Customer Engagement:** Serve as the first point of contact for customers via live chat; answer inquiries related to products, services, and order status promptly and courteously.
• **Issue Resolution:** Identify and address customer issues, providing accurate solutions and support, while ensuring high levels of customer satisfaction.
• **Product Knowledge:** Develop and maintain a comprehensive understanding of Henry Schein's products and services to deliver accurate information to customers in a clear and concise manner.
• **Data Management:** Record and document customer interactions and feedback into the customer relationship management (CRM) system to ensure that the information is up-to-date and readily available for team use.
• **Collaboration:** Work closely with other team members and departments to escalate complex inquiries or concerns and assist in the continuous improvement of live chat processes and procedures.
• **Content Improvement:** Suggest updates to frequently asked questions (FAQs) and live chat scripts based on customer interactions to enhance the customer experience.
• **Performance Metrics:** Meet daily and weekly performance metrics, including response times, resolution rates, and customer satisfaction scores.
• **Training Participation:** Attend training sessions and workshops to improve skills related to customer interaction, product knowledge, and company policies.
• **Adaptability:** Stay up-to-date with product updates, system changes, and customer service best practices to adapt to the evolving business environment.

#### Requirements:
• **Experience:** Minimum of 1 year of experience in customer service, preferably in a live chat or digital support environment.
• **Education:** High school diploma; additional coursework or experience in communications, marketing, or related fields is a plus.
• **Personality Traits:**
• **Adaptable**: Able to adjust to varying customer needs and changing business conditions.
• **Energetic**: Enthusiastic and proactive approach to problem-solving and customer engagement.

• **Soft Skills:**
• **Planning**: Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• **Creativity**: Innovative thinking to improve processes and enhance customer interaction experiences.

• **Technical Proficiency:** Familiarity with live chat platforms, CRM software, and basic computer skills. Experience with Microsoft Office Suite is a plus.
• **Communication Skills:** Exceptional verbal and written communication skills, with the ability to engage customers clearly and professionally.

#### Benefits:
• Disability Insurance
• Gym Membership
• Paid Time Off (PTO)

#### Working Environment:
Be part of an inspiring atmosphere that fosters creativity and motivation. At Henry Schein, we encourage our team members to share their ideas and contribute to a culture of greatness.
? *Deadline to Apply:** September 27, 2024

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? *Equal Opportunity Statement:**Henry Schein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to their protected characteristics.

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