Live Chat and Email Support Agents

Looking for a stable remote customer service job? We got you! Join us if you have the experience, skills, and #WFH setup. Read on to learn more.

Position: Customer Service Agent (Live Chat and/or Email Support)

Working Hours: Shifting schedule, predominantly US Business hours

Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

Position Summary:

As LiveChat Agent will handle incoming chat from multiple client websites. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc.

Responsibilities include but are not limited to the following:
? Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor.
? Protect company's, clients', and visitors' information.
? Work with the team to accomplish your goals individually and as a team.
? Update your knowledge through continuous learning. (Self-paced and group training)
? Ensure you have the right equipment and a proper place to work productively.

Work Experience:
(* items are required)
? *At least two years of Customer Service Experience for English-speaking businesses/clients/customers. Preferably in E-commerce or similar businesses.
? Robust eCommerce or Retail customer service background.
? Genuine care for customers and clients.
? A sales-oriented person is a plus.
? Social media management experience is a plus.
? At least six months of work-from-home experience is a plus.

Qualifications Required:(* items are required)
? *Remote work ready:
? Stable high-speed internet with backup. (Minimum of 10 Mbps)
? Computer (laptop or desktop) with the following recommended specs.
? QUAD-CORE CPU at least 2.5 GHz or higher
? RAM 16GB or HIGHER.
? 1GB GPU
? At least 110 GB SSD for your drive C
? Dual monitor with at least 1920 x 1080 display resolutions
? Headset with mic and webcam for meetings
? Focused workspace.
? *Above average written and verbal English communication and comprehension skills.
? Great chat, email, social media, and phone etiquette.
? *Advance critical thinking skills.

What we offer:
? The starting salary rate is $4/hr
? Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity)
? Pandemic-proof job
? Weekly Pay after 1st week of Training & No Salary Deductions
? Paid Time Offs
? HMO coverage up to $50/Month
? Paid breaks
? Paid training
? Career Growth
? Performance-based compensation review
? Since you will be working from home, you get to save a lot of time and money
? Company & team events - Virtual and Offline

What we don't offer:
? All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.
? Company PC - You must already have or buy or upgrade your current one to meet our minimum requirements.

Terms of Employment:
? If you're qualified for the Live Chat or Email Support position, you'll be placed on our 'waiting list' unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements.
? Full-time - You'll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on the business requirements.
? This project-based job is coterminous with the client contract with Helpflow.
? Agents with good track records at HelpFlow may be transferred to other accounts/projects.

Notes:
? For the best application experience, we recommend using Google Chrome as your browser. This ensures optimal performance and minimizes any potential submission issues.
? Select any of the locations listed below. We're a fully remote company, so selecting any location from the list doesn't affect your application.
? Be sure to monitor your email's 'Spam / Junk folder' to not miss any emails from us.
? Please provide an active mobile phone # (any Network, must have Viber but not a landline #) so we can contact you via text or call if needed.