Learning Advisor / Inside Sales Representative

About K12 Coalition
K12 Coalition provides products and services that help K-12 schools and teachers achieve transformational learning outcomes. We tackle many of today?s toughest education challenges, including teacher recruitment and retention, student learning acceleration, ongoing teacher coaching and development, long-range strategic planning, and school equity audits. K12 Coalition came... together when passionate educators with deep experience as teachers, school leaders and high-level district administrators saw a genuine need for something better. Our divisions include iteach, Teaching Channel, Insight Education Group and Lavinia Group.
About Teaching Channel
Teaching Channel is a trusted partner and one-stop shop for teacher learning and development. From graduate-level courses and professional development programs, to our innovative video platform for self-reflection, coaching and exemplar videos, we are committed to providing engaging learning, positively impacting student achievement, and preparing educators for a lifetime of success.
Location: Remote
Office Hours: Learning Advisor works 8 hours in the window of 7am - 6:30pm CT with one late night (until 9pm CT) per week, with the schedule based on business needs.
The Opportunity
The Learning Advisor engages with customers via phone, chat and email to sell graduate level continuing education courses to K12 educators. This full-time individual contributor role is accountable for achieving sales benchmarks and profitability goals for B2C sales (business to consumer). Work requires extensive inbound sales chats and calls and ongoing nurturing of customer relations. The role is responsible for customer growth within assigned division(s) or territory. The Learning Advisor reports to the Sales Manager.
What You?ll Do
? Achieve monthly, quarterly, and annual sales goals.
? Successfully perform all functions of the sales cycle with existing and potential customers through effective phone, email, and live chat interactions. The majority of working hours include chat and phone queue coverage.
? Acquire and maintain in-depth knowledge of company products.
? Develop sales opportunities by researching and identifying prospective customers and districts, overcoming objections, and establishing and maintaining customer relations.
? Engage with lapsed customers to discover professional development needs.
? Develop and present personalized product recommendations based on unique customer profiles.
? Engage in customer conversations that gain insight into the professional development and continuing education landscape.
? Efficiently perform all tasks relative to the order intake process.
? Detail customer interactions in the database and/or CRM system.
? Enter prospective customer data in the CRM system.
? Actively generate individual, group, and district sales.
? Communicate regularly with internal teams to share opportunities and challenges.
? Collaborate with Sales and Marketing Teams to continuously enhance and develop innovative marketing and messaging collateral.
? Work diligently to ensure customer experiences are 100% positive.
? Other duties as assigned.
Who You Are
You are a strong, intentional relationship builder and collaborative teammate - You have experience creating and maintaining strong customer relationships by actively listening, communicating effectively in both verbal and written form, and you are able to relate positively and professionally with prospective learners and business colleagues.
You take initiative - With exceptional consultative skills, you are highly motivated, known as a team player and self-starter.
You are a life-long learner - Your openness to receiving feedback supports your work in improving upon results. You are driven to work independently while maintaining the utmost integrity.
You excel at meeting the needs of customers and the business - You have an ability to think and act strategically and adjust to meet the needs of the business, a high attention to detail and the ability to multitask, and you are highly organized with strong time management skills. You are a strong presenter with high energy and enthusiasm.
Qualifications
? AAS degree or higher
? Minimum of 2 years of sales experience
? Proficient in multiple computer programs and database applications
? Track record of successful job performance
? Consultative inside sales of a complex or intangible product offering
? Collegiate admissions or academic advisement experience is highly preferred
Why Work with Us
We offer a wide variety of benefits, including flexible time off, parental leave, medical/dental/vision insurance, and 401K.
Compensation: Base compensation rage of $50,000-$58,000 plus a competitive commission plan
As part of our commitment to pay equity, new hires are typically brought into the organization at a salary between the salary band minimum and the salary band midpoint depending on qualifications, location, internal equity, and the budgeted amount for the role.
Our Selection Process
Our selection process typically includes an online application, short phone interview, hiring manager interview, candidate exercise, final interview and reference check.
Equal Employment Opportunity and Commitment to Diversity
At K12 Coalition, we are committed to building and sustaining a culture of respect, belonging and inclusion. Our DEI committee includes employees across the company that drive grassroots change through affiliated employee resource groups, unconscious bias training, and Equity Triads for continuous dialogue.
We operate with the deep belief that our world, our schools, and our team are made stronger by respecting, listening to, and amplifying the voices of the communities we serve and the world around us. Therefore, our curricular offerings, our work together, and our work with schools, reflect a diversity of perspectives, backgrounds, and experiences. We strive to deliver services, products, and practices that are deeply rooted in equity for all children. We are committed to building a diverse team to contribute to this work.
We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply.
K12 Coalition will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to reach out to our HR team directly at hr@k12coalition.com

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