Lead Virtual Assistant for Airbnb Management Company

Remote, USA Full-time Posted 2025-02-21

Train, guide, and supervise a team of VAs to maintain high performance and adherence to quality standards. Supervision is to be performed over the full duration of your shift
Offer feedback, maintain relationships with key team members (cleaners, maintenance personnel), and lead effectively.
Must be able to respond instantly to multiple messages and not loose track of priorities
Maintain clear, efficient, and timely communication with guests, contractors, and team members.
Understand when to escalate or gain feedback/confirmation from the Owners
Follow up on delayed responses, escalate issues when necessary, and manage relationships between stakeholders.
Reservation Management: Manage booking processes, cancellations, and reservation inquiries.
Smart Lock Management: Monitor and control smart lock access for guests and maintenance personnel.
Cleaning & Maintenance: Schedule cleaning services, oversee boots-on-the-ground tasks, and request cleaner-provided photos to ensure property readiness.
Streamline communication between all of these stakeholders and hold each accountable
Place orders on platforms like Instacart, Amazon, Walmart, Canadian Tire, and IKEA for property launches and consumables replenishment.
Track expenses and maintain an updated expense tracker.
Language Proficiency: Fluent in English (speaking, writing, reading). Ability to be fun/casual in speaking tone
Experience: Prior experience with Airbnb, VRBO, Hospitable, Pricelabs, QBO, and Microsoft Excel is a strong asset.
Detail-Oriented: Capable of managing complex tasks with accuracy.
Independence: Able to work autonomously and demonstrate initiative in problem-solving.
Resourcefulness: Skilled in leveraging resources like past conversations, internal documents, online research, and AI tools (e.g., ChatGPT) for effective solutions.
Timeliness: Respond promptly (within 5-10 minutes) to messages from guests, cleaners, and handymen.
Technical Requirements: Must have a reliable VPN.
Professionalism: Able to supply invoices/receipts for services on a bi-weekly basis.