IT Tech Customer Support

Full Time IT Tech Customer Support Position

Job Description

We are looking for a full-time IT Tech Customer Support specialist to join our team. This position requires a highly motivated individual with excellent customer service and technical skills to help our customers with their technical inquiries. The ideal candidate should have a strong technical background, outstanding customer service skills, and the ability to troubleshoot and solve customer issues quickly.

Responsibilities: ? Provide technical support and troubleshooting assistance to customers via phone, email, and chat. ? Identify customer issues and provide solutions in a timely manner. ? Ensure customer satisfaction by providing quality customer service. ? Monitor customer inquiries and respond to customer inquiries promptly. ? Respond to customer inquiries in a courteous and professional manner. ? Maintain customer records and update customer information as needed. ? Identify and escalate issues to the appropriate personnel. ? Provide technical guidance and training to customers on products and services. ? Maintain a knowledge base of current and upcoming products. ? Assist in the development of customer service policies and procedures. ? Assist in the development of customer service training programs. ? Assist in the development and implementation of customer service initiatives. ? Stay up-to-date on industry trends and technologies. ? Participate in customer service meetings and training.

Requirements: ? At least 2 years of experience in a customer service or technical support role. ? Excellent knowledge of computer hardware, software, systems, and networks. ? Proficient in troubleshooting and problem-solving. ? Outstanding customer service and communication skills. ? Ability to work independently and as part of a team. ? Ability to work in a fast-paced environment. ? Ability to multitask and prioritize tasks.

We are looking for a highly motivated individual with excellent customer service and technical skills to join our team. If you meet the qualifications above and are interested in this position, please submit your resume and cover letter for consideration. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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