IT Customer Service Representative
? Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
? Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
? Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation.
? Provides resolution to customer based on in scope processes
? Follows the incident life cycle as defined by process viz logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
? Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores.
? Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
? Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
Hours: 8:00am to 5:00pm
Pay Rate: $22.23 hr
Similar Remote Jobs
IT Customer Service Representative
Posted on: 31-01-2025 09:57
IT Data Analyst/Project Manager - Remote
Posted on: 20-01-2025 06:20
IT Data Analyst/Project Manager - Remote
Posted on: 31-01-2025 09:59
IT Data Analytics Intern, Summer
Posted on: 22-09-2024 00:00
IT Database Administrator Senior
Posted on: 20-01-2025 06:20
IT Data Entry Temporary
Posted on: 05-02-2025 00:00
IT Delivery Manager - Remote Work
Posted on: 16-11-2024 00:00
IT Digital Development Manager
Posted on: 25-09-2024 00:00
IT Director
Posted on: 16-07-2024 18:48
IT Director
Posted on: 31-07-2024 19:11
Jr. Data Analyst (Remote)
Posted on: 16-12-2024 16:52
Director/Senior Director, Strategic Communications - Fully Remote (Washington, D.C. area or Oakland, CA preferred)
Posted on: 28-08-2024 00:00
Customer Service Agent - No Phone (Fully Remote)
Posted on: 30-10-2024 05:35
Disney Freelance Travel Agent Remote Jobs - Hiring Now
Posted on: 20-01-2025 00:00
Remote Work - Need DataPower Engineer- 4 openings
Posted on: 31-01-2025 10:00
Customer Service Experts & Sales - Work from Home
Posted on: 08-01-2025 08:06
Full Time 1st Shift Inventory Clerk
Posted on: 08-01-2025 08:06
Retail Clerk (Part-Time)
Posted on: 12-09-2024 00:00
Principal Product Manager - Ads Auto Bidding (Remote - US)
Posted on: 03-12-2024 06:00
On-screen host for Mentour Now YouTube Channel, US
Posted on: 24-01-2025 00:00