HR Assistant II - Remote Call Center

Employer Industry: Human Resources Solutions

Why consider this job opportunity...
• Opportunity to work fully remote, providing flexibility in your work environment
• Contract position with a duration of 26 weeks and potential for extension based on performance
• Engage in meaningful interactions that build trust and support for employees
• Collaborate with cross-functional teams to enhance processes and policies
• Join a company recognized for excellence in client and talent service

What to Expect (Job Responsibilities):
• Serve as the first point of contact for employee inquiries related to Leave and Disability
• Resolve inquiries through phone, chat, and email, ensuring a high level of customer service
• Utilize documentation and resources to address employee questions and expedite processes
• Adjust case management plans based on individual employee needs and situations
• Collaborate with partner teams to update and improve policies and procedures

What is Required (Qualifications):
• Strong customer service and support experience
• Effective communication skills, both verbal and written
• Ability to conduct research to find answers and information
• High judgment and critical thinking skills for analyzing leave and accommodation requests
• Must have a dedicated workspace at home to perform job responsibilities effectively

How to Stand Out (Preferred Qualifications):
• Previous experience in HR or related fields
• Familiarity with leave and disability policies
• Experience in a remote work environment
• Ability to handle sensitive information with discretion
• Strong problem-solving skills

#HumanResources #RemoteWork #CustomerService #JobOpportunity #DiversityAndInclusion

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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer

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