Home Lending Assurance and Monitoring Director

About this role: Wells Fargo is seeking a Business Accountability Director to lead the centralization and enhancement of existing Quality Assurance (QA) Reporting. Additionally, this leader will expand the coverage of the existing Advanced Incident Defect Evaluation (AIDE) program utilized to analyze QA results and provide insights to the front line on control enhancements opportunities... In this role, you will: ? Manage and develop a team of managers and individual contributors (including offshore partners) with focus on delivering reliable Quality Assurance results and supporting results analysis for cross functional stakeholders and internal partners ? Ensure tools and staffing are adequate to support activities inclusive of rapid development, deployment, and change management practices. ? Identify opportunities for process improvement and risk control development by overseeing strategy and execution of all activities. ? Lead team by making strategic decisions to resolve highly complex issues related to higher risk deliverables; interpret and develop range of policies and procedures for functions with moderate to high complexity and risk. ? Collaborate with and influence all levels of professionals, including senior leadership. ? Develop and guide a culture of talent development to meet business objectives and strategy. ? Establish effective relationship with peers, partners, and business leaders to implement routines and processes to engage and support Home Lending and provide process and control insights based on A&M review results. ? Effectively interacting with Risk, Compliance and Audit partners ? Ensure the establishment of comprehensive reports and recommendations. ? Conduct routine to moderately complex research of the business, including monitoring methodology, quality scorecards, and comprehensive reporting. ? Assist with departmental initiatives, such as technology or reporting improvements. ? Devise a strategy and structure to ensure complete and coordinated coverage of Home Lending Assurance requirements. ? Design the assurance and monitoring reporting to ensure it is risk based and effective in assisting to detect and prevent risk/issues and identify deficiencies in business processes. ? Accountable for effective and timely coverage and responses to risk events and commitments ? Lead a team that collaborates with the complex business units and provides expertise, consulting and assistance for projects and initiatives with considerable risk. Maintain business expertise to effectively perform their assurance and monitoring role. ? Recommend and communicate process improvement changes to business based upon quality review findings. Required Qualifications: ? 8 years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. ? 4 years of management experience Desired Qualifications: ? Experience with Tableau or PowerBI ? Report development experience ? Experience with leading projects and initiatives supporting various lines of business. ? Ability to be proactive, innovative, and creative in meeting customer and enterprise needs. ? Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills ? Strong attention to detail and accuracy skills ? Ability to influence and collaborate at all internal organizational levels to effectively build consensus, drive resolution, and implement change. ? Ability to translate and present complex data in a manner that educates, enhances understanding, and influence decisions. ? Experience identifying emerging risk and taking proactive approaches to mitigate. ? Consistently embraces ownership, responsibility, and accountability for assigned initiatives. ? Quality Assurance experience with an ability to identify trends and opportunities to improve business operation's controls. ? Seasoned with identifying risk issues and coordinating effective corrective action plans. ? Experience presenting/delivering quality findings to various levels of management to include Senior Management. ? Demonstrated ability to partner and deliver results in a complex matrix organization. ? Relationship building and ability to drive decision making through a consensus building approach. ? Highly refined and professional verbal and written communications ? Bachelor's degree or higher ? Ability to thrive in an extremely fast paced role with high visibility in the organization. Job Expectations: ? This position offers a hybrid work schedule. (3 days in office, 2 remote) Preferred Locations listed below. Relocation assistance is not available for this position: ? 1525 WT Harris Blvd, Charlotte, NC ? 11625 N. Community House Rd, Charlotte, NC ? 8505 IBM Dr, Charlotte, NC ? 800 S. Jordan Creek Pkwy, Des Moines, IA ? 1150 W. Washington ST, Tempe, AZ ? 2850 S. Price Rd, Building E, Chandler, AZ ? 11601 N. Black Canyon Hwy, Phoenix. AZ ? 300 Highway 169 S , Minneapolis, MN ? 2701 Wells Fargo Way, Minneapolis, MN ? 1801 Park View Dr, Minneapolis, MN ? 4101 Wiseman Blvd, San Antonio, TX ? This position is not eligible for Visa sponsorship. ? This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents. ? Job Posting may come down early due to volume of applicants : 2/16/2024 Posting End Date: 15 Feb 2024 ? Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more

Apply Job!