Helpdesk Support Specialist – Apply Now

Helpdesk Support Specialist – Apply Now

Job Summary

Type: Full-time

Salary: $45,000 – $55,000 per year

Location: Seattle, Washington

Company: Amazon

Benefits: Health, Dental, Vision, Paid Training, Paid Vacations, 401(k) Matching, Employee Discounts

Job Description

Amazon is seeking a dedicated Helpdesk Support Specialist to join our team in Seattle. As a Helpdesk Support Specialist, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

Requirements

– Proven experience as a helpdesk technician or other customer support role

– Tech-savvy with working knowledge of office automation products, databases, and remote control

– Good understanding of computer systems, mobile devices, and other tech products

– Ability to diagnose and resolve basic technical issues

– Excellent communication skills

– Customer-oriented and cool-tempered

Responsibilities

– Serve as the first point of contact for customers seeking technical assistance over the phone or email

– Perform remote troubleshooting through diagnostic techniques and pertinent questions

– Determine the best solution based on the issue and details provided by customers

– Walk the customer through the problem-solving process

– Direct unresolved issues to the next level of support personnel

– Provide accurate information on IT products or services

– Record events and problems and their resolution in logs

– Follow-up and update customer status and information

– Pass on any feedback or suggestions by customers to the appropriate internal team

– Identify and suggest possible improvements on procedures

Benefits

– Comprehensive Health, Dental, and Vision Insurance

– Paid Training Programs

– Generous Paid Vacations

– 401(k) with Company Matching

– Employee Discounts on Amazon products and services

Educational Qualifications

– High school diploma; tech school diploma or bachelor’s degree in computer science, information systems preferred

– Certifications in ITIL, Microsoft, CompTIA, or other relevant certifications are a plus

Experience

– Minimum of 1-2 years of experience in a technical support or helpdesk role

Company Overview

Amazon is a global leader in e-commerce and cloud computing, committed to delivering the best customer experience through innovation and technology. We value our employees and offer a dynamic and inclusive work environment with numerous opportunities for growth and development. Join us to be a part of our mission to be Earth’s most customer-centric company.

Apply now to start your journey with Amazon in Seattle and become an integral part of our support team.

Apply Job!