Helpdesk Agent – Entry Level

Helpdesk Agent – Entry Level

Job Summary:

Type: Full-time

Salary: $35,000 – $40,000 per year

Location: Dallas, TX

Company: TechSupport Inc.

Working Hours: Mon-Fri, 9 AM – 5 PM

Benefits: Health, Dental, Paid Training, Paid Vacations

Job Description:

TechSupport Inc. is seeking a dedicated and customer-oriented Entry Level Helpdesk Agent to join our team in Dallas, TX. As a Helpdesk Agent, you will be the first point of contact for our clients, providing essential technical support and troubleshooting assistance. This is an excellent opportunity for individuals looking to start their career in IT support and customer service.

Requirements:

• High School Diploma or equivalent
• Basic understanding of computer systems and software
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Customer service experience is a plus

Responsibilities:

• Provide first-level technical support to end-users via phone, email, and chat
• Troubleshoot and resolve hardware, software, and network issues
• Document and track customer issues and resolutions in the ticketing system
• Escalate complex issues to higher-level support teams as needed
• Maintain a high level of customer satisfaction through professional and courteous service

Benefits:

• Health and Dental Insurance
• Paid Training Programs
• Paid Vacations and Holidays
• Opportunities for career growth and development

Educational Qualifications:

• High School Diploma or equivalent required
• Additional certifications in IT or related fields are a plus

Company Overview:

TechSupport Inc. is a leading provider of IT support and managed services across the United States. We are committed to delivering exceptional customer service and technical solutions to our clients. Our team comprises skilled professionals dedicated to providing top-notch support and creating a positive impact on our clients’ operations. Join us and be part of a dynamic company that values innovation, collaboration, and personal growth.

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