Guest Support Agent

**Title: Guest Support Agent at Disney**

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**Job Summary:**

**Job Type:** Part-Time

**Salary:** Hourly

**Working Hours:** Up to 4 hours per day

**Company:** Disney

**Location:** Remote

**Benefits:** Health insurance, dental coverage, paid training, paid vacations

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**Description:**

Join our magical team as a part-time Guest Support Agent at Disney, where dreams come true every day. This remote role is designed for passionate individuals who aim to provide outstanding customer service and support, ensuring a seamless and delightful experience for all Disney guests. This position plays a vital role in embodying the spirit of Disney by offering solutions and creating magical moments, all from the comfort of your home.

As a Guest Support Agent, you will handle various types of guest inquiries, resolve issues, and provide detailed information about our products and services. You will use your excellent communication skills to connect with guests through multiple channels, including phone, email, and live chat. Your ability to quickly adapt to different situations and maintain Disney? high standards of service will help create unforgettable guest experiences.

Responsibilities include managing reservations, addressing guest concerns, providing detailed information on park, cruise, and resort offerings, and upholding the Disney brand? reputation. You will receive thorough training to equip you with the knowledge and tools needed to succeed and excel in this role.

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**Responsibilities:**

1. Respond to guest inquiries via phone, email, and live chat, ensuring timely and accurate information is provided.

2. Handle reservations, ticket bookings, and modifications for Disney parks, resorts, and cruises.

3. Resolve concerns and complaints with empathy and efficiency, ensuring guest satisfaction.

4. Maintain a thorough understanding of all Disney products and offerings to provide exceptional guest service.

5. Follow communication procedures, guidelines, and policies as per Disney? standards.

6. Work collaboratively with team members to achieve common goals.

7. Document all guest interactions, process customer accounts, and file documents accurately.

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**Requirements:**

1. Exceptional communication and interpersonal skills.

2. Proficiency in using computers and related software applications.

3. Ability to work in a fast-paced environment and manage multiple tasks.

4. Strong problem-solving skills and the ability to think quickly under pressure.

5. High level of professionalism and a positive demeanor.

6. Must have a dedicated home office space free from distractions.

7. Availability to work flexible hours, including weekends and holidays.

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**Educational Qualifications:**

– High School Diploma or equivalent required.

– Further certifications in customer service or hospitality are a plus.

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**Experience:**

– Previous experience in customer service or hospitality preferred but not essential.

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**Benefits:**

– Competitive hourly wage.

– Comprehensive health and dental coverage.

– Paid training to help you grow and refine your skills.

– Paid vacations to ensure work-life balance.

– Opportunities to advance within the company.

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**Company Overview:**

Disney, a multinational mass media and entertainment conglomerate, is known for its film studio division, theme parks, and family-friendly entertainment products. At Disney, we are committed to fostering a diverse and inclusive workforce and providing our employees with an environment where they can thrive. Join us in creating magical experiences for all who come into contact with our brand.

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**Apply Today!**

If you?e passionate about delivering unparalleled guest experiences and want to contribute to the Magic of Disney, please submit your resume and cover letter. We are excited to hear from you!

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This job post is crafted to attract passionate and enthusiastic candidates who are eager to contribute to Disney’s legacy while enjoying the benefits of a flexible, part-time remote role.

Apply Job!