Guest Operations Coordinator

### Job Title: Guest Operations Coordinator

#### Job Summary:

**Job Type:** Full-Time

**Salary:** Competitive hourly rate

**Working Hours:** 40 hours per week

**Company:** Disney

**Location:** Remote (U.S.-based)

**Benefits:** Health and Dental Insurance, Paid Training, Paid Vacations, Employee Discounts, Retirement Plan

#### Job Description:

As a Guest Operations Coordinator at Disney, you will play a pivotal role in delivering magical experiences to our guests, ensuring their interactions are nothing short of spectacular, whether they are planning a visit, seeking information, or requiring assistance during their stay. This remote position offers the unique opportunity to contribute to our renowned guest services from the comfort of your home, embodying the heartwarming spirit of Disney while facilitating operations and guest interactions seamlessly.

In your role, you will coordinate various guest services activities, manage communications, and uphold the Disney standards of service excellence. You will be the frontline ambassador for both new and loyal guests, helping them navigate their experiences with Disney products and destinations. Your efforts will ensure that every guest interaction enhances their affinity for the Disney brand, turning even the smallest moments into magical memories.

You will leverage a range of tools and technologies to address guest needs, manage bookings, provide information on products and services, and resolve any issues that arise. Strong communication and problem-solving skills are crucial, as is a deep passion for delivering exceptional customer service. Your ability to anticipate guest needs and offer solutions will be key to your success in this role.

#### Responsibilities:

1. Provide timely and accurate responses to guest inquiries via phone, email, and live chat.

2. Manage reservations, ticketing, and adjustments for Disney parks, resorts, and events.

3. Collaborate with various teams to resolve guest issues promptly and professionally.

4. Maintain a detailed and up-to-date knowledge of all Disney products and offerings.

5. Monitor guest feedback and contribute to continuous improvement initiatives for guest services.

6. Uphold Disney? standards of service and brand integrity in every interaction.

7. Participate in ongoing training and development to enhance service delivery.

#### Requirements:

1. Minimum of 2 years of experience in customer service or hospitality.

2. Strong proficiency with digital communication tools and reservation systems.

3. Excellent verbal and written communication skills.

4. Ability to work effectively in a remote environment with minimal supervision.

5. Passion for the Disney brand and a strong commitment to customer service excellence.

6. High school diploma required; a degree in hospitality, business, or related field preferred.

7. Flexibility to work shifts that may include nights, weekends, and holidays.

#### Educational Qualifications:

– High School Diploma or equivalent required.

– Bachelor? degree in Hospitality, Business Administration, or related field preferred.

#### Benefits:

– Comprehensive health and dental insurance.

– Generous paid time off including vacations and holidays.

– Access to paid training and professional development opportunities.

– Retirement plans with company contributions.

– Exclusive employee discounts on Disney products, services, and experiences.

#### Company Overview:

Disney is a global leader in entertainment and media, renowned for its ability to bring joy and magic to audiences around the world. With a rich history of storytelling and a vast portfolio of beloved characters, Disney offers unparalleled experiences in its theme parks, resorts, movies, TV networks, and more. As an employer, Disney fosters a diverse and inclusive workplace, encouraging creativity, innovation, and a commitment to excellence in all we do.

Join us and be a part of the magic as we continue to create memorable experiences for guests worldwide. Apply today to become a Guest Operations Coordinator and help us bring the Disney magic to life for each and every guest.

Apply Job!