Fedex Online Customer Service Jobs part-Time Remote ? Apply Now

Job Summary

FedEx is seeking enthusiastic and dedicated individuals to join our team as Online Customer Service Representatives. This is a part-time, remote position offering a flexible schedule, with working hours under 4 hours per day. The salary for this role is competitive and will be discussed upon interview. Our company provides a host of benefits, including health, dental, paid training... and paid vacations.

Job Description

As an Online Customer Service Representative at FedEx, you will be the first point of contact for our valued customers, providing them with exceptional support and assistance. This role is crucial in ensuring customer satisfaction and maintaining the high standards of service that FedEx is known for. You will be responsible for handling customer inquiries, resolving issues, and providing information about our services in a timely and professional manner.

Working remotely, you will have the flexibility to set your own schedule within the provided framework, making this an ideal opportunity for individuals seeking a work-life balance. You will undergo comprehensive paid training to equip you with the necessary skills and knowledge to excel in your role.

Requirements
? High school diploma or equivalent.
? Strong verbal and written communication skills.
? Proficiency in using computers and navigating various software applications.
? Ability to work independently and manage time effectively.
? Excellent problem-solving skills and attention to detail.
? Customer service experience is preferred but not required.
? Reliable internet connection and a quiet workspace.

Responsibilities
? Responding to customer inquiries via phone, email, and chat.
? Providing accurate information about FedEx services and policies.
? Resolving customer issues in a timely and efficient manner.
? Documenting customer interactions and updating records.
? Escalating complex issues to the appropriate department when necessary.
? Maintaining a high level of professionalism and customer service standards.
? Participating in ongoing training and development programs.

Benefits
? Competitive salary.
? Health and dental insurance.
? Paid training programs.
? Paid vacations and holidays.
? Flexible work schedule.
? Opportunity for career growth within the company.

Educational Qualifications
? High school diploma or equivalent required.
? Additional certifications in customer service or related fields are a plus.

Experience
? Previous customer service experience preferred but not required.
? Experience in a remote work environment is beneficial.

Company Overview

FedEx is a global leader in logistics, transportation, and delivery services. With a commitment to providing exceptional service and innovative solutions, FedEx connects people and businesses worldwide. Our team is dedicated to ensuring that every package, big or small, arrives safely and on time. Join FedEx and be part of a company that values its employees and strives to create a positive and inclusive work environment.

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