Entry Level Customer Service Assistant

Department: Core Call Inc

Location: Charlotte, NC

Compensation: $17.50 - $23.00 / hour

Description

Job Title: Entry-Level Customer Service Assistant

Location: Charlotte, NC

Employment Type: Full-Time

About the Role:
We are looking for a friendly and enthusiastic Entry-Level Customer Service Assistant to join our growing team! In this role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries in a professional and timely manner. This is an excellent opportunity for recent graduates or individuals looking to start a career in customer service.

Key Responsibilities
?Respond to customer inquiries via phone, email, and live chat.
?Provide accurate information about products, services, and company policies.
?Assist customers in placing orders, processing returns, and troubleshooting basic issues.
?Maintain detailed and accurate records of customer interactions.
?Follow up on customer concerns to ensure a satisfactory resolution.
?Contribute to a positive team environment and provide feedback for continuous improvement.

Skills, Knowledge and Expertise
?High school diploma or equivalent (Bachelor's degree is a plus).
?Strong verbal and written communication skills.
?Ability to multitask and manage time effectively.
?Basic computer skills and familiarity with Microsoft Office or Google Workspace.
?Customer-focused mindset with a positive attitude.

Benefits
?Health insurance
?Paid time off
?Opportunities for advancement and skill development
?Supportive team environment

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