E-commerce Virtual Assistant (Remote) - Virtual Assistant Remote Jobs

About the job

Company Overview

ClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.

At ClearDesk, we handle the sourcing, recruiting, and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations, and we take pride in our ability to match each client with the right talent to suit their unique needs.

Our Mission

At ClearDesk, we're passionate about helping people succeed. Our mission is to assist clients in building top-performing teams in the most cost-effective way possible, enabling them to thrive in today's competitive business landscape. Additionally, we're committed to helping our remote talent develop their careers within outstanding teams while supporting their families.

But we don't stop there. We're constantly pushing ourselves to grow and learn by surrounding ourselves with the very best talent. This culture of continuous improvement enables us to provide even better service to our clients and team members alike. At ClearDesk, we believe that when everyone succeeds, we all succeed.

Job Description

We are looking for an experienced E-Commerce Operations Specialist to manage and optimize Shopify and Amazon platforms, oversee email marketing campaigns, and support our financial and fulfillment operations.

Responsibilities
? Shopify/Amazon - Manage and update product listings, handle app integrations, oversee advertising campaigns, account health, and resolve performance issues.
? Klaviyo - Schedule, create, and analyze email campaigns, providing insights for optimization and improved performance.
? Monitor order processing, ensure accuracy and timeliness, and resolve pricing discrepancies.
? Handle customer inquiries per day.
? Quickbooks - Record and categorize financial transactions, reconcile bank statements, and generate financial reports.
? Analyze and report on e-commerce store performance, email campaigns, and advertising metrics.
? Identify trends and recommend actions for improvement.

Requirements
? Graduated with a 3-year or 4-year Bachelor?s degree
? Candidates must provide either an NBI Clearance or Police Clearance (preferred) upon hiring
? Must be comfortable with using Hubstaff, a time-tracking application
? Experience with Shopify, Amazon Seller Central, and app integrations.
? Familiarity with email marketing platforms (Klaviyo, training provided).
? Proficiency with QuickBooks or similar accounting tools.
? Strong analytical skills with attention to detail.
? Background in digital marketing and performance optimization.
? Experience using fulfillment center dashboards (e.g., ShipBob).
? Computer or laptop with access to the internet (minimum speed of 25 Mbps)

Hardware Requirements
? At least a 720p HD Webcam.
? A noise-canceling headset.
? At least a 25mbps primary internet connection.
? A backup laptop, backup internet connection device, and backup power supply in case of power outage and emergencies.
? Minimum recommendation for your main computer: Intel Core i5 or equivalent with 8 GB RAM or higher
? Minimum recommended for your backup computer: Intel Core i3, 4 GB RAM

Compensation and Benefits
? Earn a competitive hourly rate, which can be up to PHP 42,500 per month, based on experience.
? Work from home
? Bonuses and incentives
? Paid training