Disney Social Media Customer Supports Job ? Work From Home

Disney Social Media Customer Support Job ? Work From Home ? *Job Summary:** We are excited to announce a unique opportunity to join the Disney team as a Social Media Customer Support Representative! This is a remote position with flexible working hours, allowing you to create a perfect work-life balance. The role offers a competitive salary starting at $18 per hour, with the potential for growth based on performance. You will work under 4 hours a day and enjoy benefits such as health and dental insurance, paid training, and paid vacation days. If you are passionate about Disney and have a knack for customer service, this is the ideal job for you! Job Description: As a Social Media Customer Support Representative, you will play a vital role in enhancing the Disney experience for our customers across various social media platforms. You will be responsible for addressing customer inquiries, resolving issues, and providing information about Disney offerings while maintaining the company?s high standards of service. Our ideal candidate will have excellent communication skills, a positive attitude, and a love for Disney. You will be required to monitor and respond to customer queries on platforms such as Facebook, Twitter, and Instagram. This role is pivotal in maintaining Disney?s reputation for exceptional customer service. You will also collaborate with other team members to provide feedback on customer interactions and contribute to the overall improvement of our social media presence. Your day-to-day duties will involve interaction with customers using a friendly and professional demeanor. You will need to quickly understand the customer?s needs and offer solutions that reflect our brand?s values. This position is not just about answering questions; you will be an ambassador for Disney, showcasing our commitment to customer satisfaction. The role also includes updating the customer relationship management (CRM) system with interaction notes, personalizing responses based on customer history, and supporting marketing campaigns by sharing engaging content. Furthermore, you will be responsible for identifying trends in customer inquiries to help inform our social media strategy. We are seeking individuals who are self-motivated, able to work independently, and thrive in a fast-paced environment. Your ability to multi-task and remain composed under pressure will be essential as you navigate through various customer concerns. Requirements: ? High school diploma or equivalent; additional education is a plus. ? Proven experience in customer service or social media management is preferred. ? Strong written and verbal communication skills. ? Familiarity with social media platforms and their analytics. ? Ability to work independently and manage time effectively. ? Detail-oriented and possesses strong problem-solving skills. ? Passion for Disney and a deep understanding of its brand values. Responsibilities: ? Monitor social media channels for customer inquiries and feedback. ? Respond to customer questions with accurate and personalized information. ? Resolve customer complaints efficiently while adhering to company policies. ? Collaborate with team members to provide updates on customer issues or inquiries. ? Document customer interactions in the CRM system. ? Provide insights and feedback on social media strategies based on customer interactions. ? Participate in team meetings and contribute ideas for team improvement. Benefits: ? Competitive salary starting at $18 per hour. ? Health and dental insurance plans available. ? Paid training and ongoing learning opportunities. ? Flexible working hours with the ability to work from home. ? Paid vacation days and holiday pay. ? Employee discounts on Disney products and experiences. Educational Qualifications: ? Minimum of a high school diploma; further education in communications or marketing is preferred. Experience: ? Experience in customer service or a related field is advantageous but not mandatory. Company Overview: Disney, renowned for its creativity and commitment to customer satisfaction, is a global leader in entertainment and media. We strive to create magical experiences for our guests and listeners around the world. Joining our team means becoming part of a legacy that prioritizes innovation, diversity, and inclusion. If you are enthusiastic about providing stellar customer service and eager to create memorable experiences for others, we invite you to apply for this unique opportunity today!

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