Director - Customer Analytics & Economics

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Director - Customer Analytics & Economics Expedia Group?is seeking a dynamic, motivated leader to?join the Expedia Brands team?as a?Director within our Marketing Analytics Organization. This is a great opportunity to join the surging travel industry and help drive the business forward while working on impactful and complex problems. If you are?energized?by the idea of delivering business outcomes by rolling up your sleeves, bringing teams together and making an impact, then you'll be a great fit! In this role, you will lead our customer analytics team. You and your team will provide powerful insights that... will shape our understanding of our customers, their economics and how we make investments to improve customer lifetime value, both at the individual level and across the overall Expedia Group portfolio (EG). As a director, you will own and define the customer analytics roadmap and work closely with business stakeholder and other analytics teams to develop and implement solutions to optimize our investments and improve profitability. You will lead and coach a diverse team of advanced analysts, analytics managers and business analysts who partner with business owners to deliver insights and decisions that benefit the organization. What you'll do: You will lead a team of ~8 analysts to deliver against a broad range of projects Apply advanced analytical and modeling techniques to understand how different actions and investments influence customer lifetime value Define who our high-value customers are, how they shop and engage with our brands and provide insights to stakeholders on how they can improve the quality of customers acquired Measure and provide insights and solutions into how to maximize customer life-time value Create a customer performance forum where you readout on customer KPIs and provide insights and recommendations to improve results Support business teams in evaluating where to make investments to optimize customer returns Who you are: 10+ years? experience in a similar analytical role; tech/travel industry preferred Experience directly managing a team or demonstrated leadership skills in a senior-level role Excellent analytical problem-solving skills and strong commercial acumen Innovative and strategic thinker with demonstrated ability to work through ambiguity to solutions; prior experiences tackling vague?problems, crisply framing?the challenges, identifying?a path forward Demonstrated project and partner management skills, working with multiple teams across several countries Skilled in engaging with stakeholders across all levels, including VPs/SVPs, and communicating complex concepts concisely and clearly Brings extensive experience and strategic thought leadership to contribute insights and decisions beneficial to the organization Picks analytically valid approaches, appropriate in terms of level of effort, favoring iterative delivery that solve for the objective, not the ask (i.e. not just order-taking) Uses advanced and sophisticated understanding of the business problem space to inform the design of the solution Curious ? Willing to learn and always striving for better Impact-oriented ? Keen to make a difference in everything you do ? for our customers Team player/leader - Works collaboratively to tackle challenges, across borders and cultures Entrepreneurial ? Sees opportunity and takes initiative to advance our capabilities with little guidance or request to do The total cash range for this position in Austin is $221,000 to $309,500. Employees in this role have the potential to increase their pay up to $353,500, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Seattle is $221,000.00 to $309,500.00. Employees in this role have the potential to increase their pay up to $353,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual?s knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee?s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits. About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia?, Hotels.com?, Expedia? Partner Solutions, Vrbo?, trivago?, Orbitz?, Travelocity?, Hotwire?, Wotif?, ebookers?, CheapTickets?, Expedia Group? Media Solutions, Expedia Local Expert?, CarRentals.com?, and Expedia Cruises?. ? 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group?s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you?re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia?, Hotels.com?, Expedia? Partner Solutions, Vrbo?, trivago?, Orbitz?, Travelocity?, Hotwire?, Wotif?, ebookers?, CheapTickets?, Expedia Group? Media Solutions, Expedia Local Expert?, CarRentals.com?, and Expedia Cruises?. For more information, visit www.expediagroup.com. Employment opportunities and job offers at Expedia Group will always come from Expedia Group?s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you?re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs

Apply Job!