Digital Service Expert (Design) - Remote From Anywhere In CO.

Department Information

Serving People. Serving Colorado.

The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.

We believe equity, diversity, and inclusion drive our success, and encourage candidates from all identities, backgrounds, and abilities to apply. We know it's important to support each other, and that means having a healthy balance of work and personal time, and benefits that allow us all to have fulfilling lives.

Watch this two-minute video to learn about how OIT's mission, vision, and values inspire us to provide solutions that power the services Coloradans rely on every day.

Description Of Job

TERM LIMITED POSITION: This position is term limited with an anticipated end date of approximately three years from the date of hire. This position is eligible for State employee benefits and may be extended as the situation warrants. This video explains the many benefits of working at the State of Colorado on a term limited basis.

IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT?s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT?s hiring team.

The Colorado Digital Service is seeking experienced product and service designers to strengthen our ability to deliver human-centered digital services through meaningful community engagement and user experience design. This work combines building sustainable processes for community participation with leading UX design across key state initiatives, particularly focusing on services for underserved populations.

Working at the intersection of design, community engagement, and civic technology, you will establish and scale a technology-focused community co-design practice while leading end-to-end design processes for critical state digital services. Initial work will include evaluating existing community panels versus building new ones, developing engagement frameworks, and creating organizational processes that ensure community voice is consistently incorporated into the state's digital services.

Key Responsibilities
? Lead co-design activities across multiple state initiatives, including user research, design workshops, journey mapping, and prototyping solutions directly with communities
? Establish sustainable processes for meaningful community participation in government technology initiatives
? Partner with product managers, engineers, and agency stakeholders to ensure user needs drive technology decisions
? Create compelling design artifacts that drive alignment and translate community insights into actionable recommendations
? Build design capacity within state government through mentoring, knowledge sharing, and helping partners understand the value of user-centered design
? Develop best practices, training materials, and success metrics for co-design activities

Success in this role requires someone who can navigate complex stakeholder environments independently, translate between technical and non-technical audiences, and build sustainable processes that outlast any single project. You must be highly adaptable and comfortable with changing priorities as we learn what works best for Colorado.

This position offers a unique opportunity to fundamentally improve how Colorado delivers digital services while ensuring they are truly accessible and beneficial to all residents. Your work will directly impact how millions of Coloradans interact with their government services while supporting Colorado's mission of expanding opportunity and reducing poverty.

The Digital Service Expert

Is a senior engineer, product manager, procurement professional, or designer with a proven track record in their skill-set of delivering IT products and services. While all positions will contribute to the entire mission of OIT and CDS, some positions will focus on specific aspects of the mission such as software engineering, product management, etc.
? Uses expertise in their skill set to champion the use of modern technology development and management approaches, drawing heavily upon best practices from the consumer internet industry.
? Uses their deep understanding of the characteristics of successful digital services and how they are built both inside and outside government, including user-centered design and development practices and modern consumer Internet technologies, to communicate major initiatives to the public, and support the recruitment of top technical talent into the State government.
? Uses demonstrated experience in their skill set to consult with OIT and agency customers in best practices for launching products from a technology, policy, and procurement perspective.
? Serves as a respected authority on a diverse range of issues related to technology, government procurement, digital service delivery, and/or technology policy, as well as the State of Colorado's mission, values, and projects.
? Articulates the 'for you, with you, by you' strategy of working with agencies, learning what works, and adjusting the strategy as necessary.
? Manages complex internal stakeholder environments to build support and consensus for forming and communicating strategy and goals. Provides trusted, expert guidance on the launch of technology products.

Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal Rights

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis.

Minimum Qualifications

This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:
? At least 5 years of experience delivering product management, user experience design, software development, or related concepts in complex environments.
? Documented proficiency in working collaboratively with teams across the software development life cycle.

Substitutions
? Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
? Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
? Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications
? Strong foundation in user research methods and human-centered design practices.
? Experience creating compelling design artifacts and documentation.
? Proven ability to facilitate collaborative design activities and workshops.
? Background in modern software development practices (agile, iterative approaches).
? Track record of improving government or enterprise digital services through user-centered design.
? Familiarity with government service delivery.

Conditions Of Employment

OIT candidates and employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.

A pre-employment background check will be conducted as part of the selection process.

Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test.

This position may require travel within the specified geographic area, and to locations across the state as needed.

This position may require on-call duties as needed by the position.

Supplemental Information

If this posting indicates ?remote from anywhere in CO? in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.

While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. There is no form of relocation assistance, financial or otherwise, available for any position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.

Our application process and what to expect after you apply are described in the videos found here .

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at OIT_HR@state.co.us or call (303) 764-7900.

This posting may be used to fill multiple vacancies based upon business need.

The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.

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