Dental Receptionist/Office Assistant (REMOTE)

Patient Communication: Experience: Saminity is a managed service firm focused on implementing effective strategies to improve business operations. A part of this service includes pairing our clients with fantastic and eager employees. And, providing a marketplace for employees to grow their skills and tap into new markets through cross training. This position will be remote, but you must have 3+ years of experience working with Dentrix and in a Dental Office. Candidate must reside in Georgia and required to work traditional office hours. Position Type: Full-Time (40 hours/week) Schedule: Monday through Friday Overview: We are seeking an experienced and detail-oriented Virtual Dental Receptionist to join our team. As the first point of contact for our patients, you will play a vital role in delivering exceptional service while handling various administrative tasks remotely. The ideal candidate has 3-5 years of experience in a dental office setting, possesses a thorough understanding of dental procedures and insurance, and thrives in a fast-paced environment. Responsibilities: ? Answer and manage incoming calls, emails, and messages with professionalism and a welcoming tone. ? Schedule, reschedule, and confirm patient appointments, ensuring efficient calendar management. ? Educate patients on available services, procedures, and office policies. Administrative Duties: ? Accurately maintain and update patient records using dental management software. ? Verify insurance eligibility, benefits, and claims, and assist patients with insurance-related questions. ? Process patient forms, referrals, and other necessary documentation. ? Address billing inquiries and process payments as needed. Coordination and Support: ? Work closely with the dental team to ensure smooth daily operations and patient flow. ? Provide follow-up reminders for ongoing treatments, exams, and preventive care. ? Resolve patient concerns promptly and escalate complex issues to the appropriate team member. Qualifications: ? 3-5 years of experience as a dental receptionist, scheduler, or similar role. ? Comprehensive knowledge of dental terminology, procedures, and insurance processes. Skills: ? Proficient in dental management software (e.g., Dentrix, Eaglesoft, Open Dental) and Microsoft Office Suite. ? Strong verbal and written communication skills. ? Outstanding organizational, multitasking, and problem-solving abilities. Technical Requirements: ? Reliable high-speed internet and a secure, quiet workspace. ? Computer or laptop with webcam and audio capabilities. Key Competencies: ? Friendly, empathetic, and patient-focused demeanor. ? High level of professionalism and confidentiality (adherence to HIPAA guidelines). ? Ability to prioritize tasks and maintain accuracy under pressure. Benefits: ? Competitive hourly pay based on experience. ? Flexible remote work environment. ? Professional development opportunities, including software training and continued education support. Selected applicants will be invited to complete a pre-screening assessment will be required for this position. Job Type: Full-time Pay: $16.00 - $18.00 per hour Schedule: ? 8 hour shift ? Day shift ? Monday to Friday ? No weekends Work Location: Remote