Delta Live Chat Agent (Remote Jobs) – Flexible Schedule

Job Summary

Job Type: Remote, Flexible Schedule

Salary: Competitive hourly rate

Working Hours: Part-time (under 4 hours per day)

Company: Delta Airlines

Location: Only hiring in [State Name]

Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k) plan, Employee Discounts

Delta Airlines is seeking enthusiastic and customer-focused individuals to join our team as Delta Live Chat Agents. This remote position offers a flexible schedule and the opportunity to work part-time from the comfort of your own home. As a Live Chat Agent, you will be the first point of contact for customers seeking assistance through our live chat platform.

Description

As a Delta Live Chat Agent, you will play a pivotal role in ensuring our customers receive prompt, accurate, and friendly service. You will handle a variety of customer inquiries, including flight information, reservations, baggage issues, and loyalty program details. Your primary responsibility will be to provide exceptional service while maintaining Delta’s high standards of customer care. The ideal candidate is tech-savvy, possesses excellent communication skills, and is capable of multitasking in a fast-paced environment.

Requirements

– High school diploma or equivalent

– Previous customer service experience, preferably in the airline industry

– Proficiency in using computers and navigating multiple systems simultaneously

– Strong written communication skills

– Ability to remain calm and professional in stressful situations

– Strong problem-solving skills

– Reliable high-speed internet connection and a quiet, dedicated workspace

Responsibilities

– Provide prompt and professional responses to customer inquiries through live chat

– Assist customers with booking, modifying, and canceling reservations

– Inform customers about flight schedules, fare information, and travel policies

– Handle customer concerns and complaints with empathy and efficiency

– Document interactions and maintain accurate customer records

– Collaborate with other departments to resolve complex issues

– Stay updated on Delta Airlines’ policies, promotions, and system updates

Benefits

Delta Airlines values its employees and offers a comprehensive benefits package that includes:

– Health and Dental Insurance

– Paid Training and Professional Development Opportunities

– Generous Paid Vacations and Holidays

– 401(k) Retirement Plan with Company Match

– Employee Discounts on Flights and Other Travel Perks

– Work-from-Home Stipend

– Career Advancement Opportunities

Educational Qualifications

– High school diploma or equivalent is required.

– Further education or certifications in customer service, communications, or related fields are advantageous but not mandatory.

Experience

– A minimum of 1-2 years of customer service experience is preferred.

– Experience in the airline or travel industry will be a significant advantage.

Company Overview

Delta Airlines is one of the world’s largest global airlines, known for its commitment to safety, innovation, and providing exceptional customer experiences. With a rich history spanning over 90 years, Delta serves more than 200 million travelers annually. We pride ourselves on our dedicated team of professionals who work tirelessly to ensure our passengers have a safe, pleasant, and efficient journey. Delta Airlines is committed to fostering a diverse and inclusive work environment, where every team member can thrive and contribute to our shared success.

If you are passionate about helping others and looking for a flexible, remote opportunity with a leading airline, we encourage you to apply for the Delta Live Chat Agent position today!

Apply Job!