Customer Support Specialist - Remote Work

? *Job Title: Customer Support Specialist - Remote Work**
? *Company: CenturyLink**
? *Location: San Diego, California, US...
? *Job Type: Part-Time**
? *Seniority: Associate Level**
? *Years of Experience: 3**
? *Application Deadline: 2024-09-29**

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? *Company Overview:**CenturyLink is a forward-thinking organization that values collaboration, innovation, and customer satisfaction. As a leading provider of telecommunications services, we strive to create exceptional experiences for our customers. We are committed to transcending borders, promoting a culture of inclusivity, and fostering teamwork on a global scale.

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? *Job Summary:**We are seeking a passionate and dedicated Customer Support Specialist to join our remote team. The ideal candidate will be energetic, confident, and completely customer-focused, with a strong commitment to providing outstanding support to our diverse clientele. You will play an essential role in representing CenturyLink and ensuring that our customers receive the best possible service.

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? *Key Responsibilities:**
• **Customer Interaction:** Engage with customers through various channels (phone, email, and chat) to provide prompt and effective assistance with inquiries, concerns, and service-related issues.
• **Issue Resolution:** Analyze customer issues to provide timely, accurate solutions or escalate complex problems to the appropriate teams, ensuring a satisfactory resolution.
• **Product Knowledge:** Maintain a deep understanding of CenturyLink?s products and services to effectively guide customers and educate them on offerings that meet their needs.
• **Documentation:** Accurately document customer interactions, including key details about the inquiries and outcomes, in the Customer Relationship Management (CRM) system to ensure all touch points are tracked.
• **Feedback Loop:** Collect and relay customer feedback to the management team to improve service processes and product offerings continually.
• **Customer Education:** Proactively offer guidance and resources to customers to promote product usage, answer frequently asked questions, and enhance their overall experience with our services.
• **Team Collaboration:** Collaborate with cross-functional teams, including sales, technical support, and product development, to ensure cohesive service delivery.
• **Adaptability:** Adjust to changing circumstances and customer needs seamlessly while remaining composed and effective under pressure.
• **Continuous Improvement:** Participate in training sessions, workshops, and team meetings to enhance personal skills, share best practices, and contribute to team objectives.

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? *Requirements:**
• **Experience:** Minimum of 3 years of customer service experience, preferably in a technical or telecommunications environment.
• **Education:** High school diploma or equivalent; additional education or certifications in customer service or related field is a plus.
• **Technical Skills:** Proficient in using customer service software, CRM systems, and Microsoft Office Suite. Familiarity with telecommunications products is a significant advantage.
• **Soft Skills:**
• **Adaptability:** Ability to adjust to diverse customer needs and changes in a fast-paced environment.
• **Negotiation:** Strong negotiation skills to address customer concerns effectively, particularly in resolving issues and promoting product solutions.
• **Personality Traits:**
• **Confident:** Display confidence in communication with customers, instilling trust and reliability.
• **Energetic:** Approach each customer interaction with passion and enthusiasm, fostering a positive customer experience.

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? *Benefits:**
• **Parental Leave:** Generous parental leave policy to support work-life balance.
• **Free Accommodation:** Options for free temporary accommodation for remote employees moving to the San Diego area.
• **Paid Time Off (PTO):** Competitive paid time off policy promoting well-being and personal time.

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? *Working Environment:**Join a global team where your contributions will help us meet our mission of providing extraordinary customer experiences. CenturyLink promotes collaboration across regions, encouraging inclusive communication and the sharing of ideas to foster innovation and efficiency.

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? *Equal Opportunity Statement:**CenturyLink is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

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If you are passionate about helping customers and want to be part of a global team committed to excellence, we encourage you to apply for the Customer Support Specialist position with CenturyLink!

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