Customer Support Specialist (Part-Time – Evenings)

Job Title: Customer Support Specialist (Part-Time – Evenings)

Job Type: Part-Time (Under 4 hours)

Salary: Hourly

Company: Amazon

Summary:

Amazon, a world-leading online retailer, is seeking a part-time Customer Support Specialist to join our team during evening hours. This position offers $15 per hour, health and dental benefits, paid training, and paid vacations. As a customer support specialist, you will play a critical role in providing exceptional customer service to our clients.

Description:

The Customer Support Specialist will be responsible for providing excellent customer service by resolving product or service issues; selecting and explaining the best solution to solve issues; expediting correction or adjustment; following up to ensure resolution. This part-time position is perfect for those who enjoy problem-solving and have a passion for serving customers. The working hours will be during the evenings for under 4 hours per day.

Responsibilities:

– Respond to customer inquiries via phone, email, and live chat

– Investigate and resolve customer complaints and resolve them promptly

– Provide accurate, valid, and complete information by using the right methods/tools

– Maintain a high level of professionalism with customers and working to establish a positive rapport with every caller

Requirements:

– High school diploma or equivalent required

– Strong phone and verbal communication skills along with active listening skills

– Ability to handle stressful situation appropriately

– Customer focus and adaptability to different personality types

– Ability to multi-task, set priorities, and manage time effectively

Preferred Experience:

– Previous customer service experience would be a significant advantage

Benefits:

– Health and dental insurance

– Paid training

– Paid vacations

Company Overview:

Amazon is a multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the world’s largest online retailers and a prominent cloud services provider. At Amazon, we are committed to fostering a diverse, dynamic, and inclusive workplace where each team member can thrive.

Amazon is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

If you are passionate about customers and have exemplary problem-solving skills, we would love to hear from you. Apply today to become a part of our customer-centric team.

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