Customer Support Specialist - Live Chat & Email

Description
We are excited to announce an opening for a Live Chat and Email Agent at Thedigitalheadhunter. In this role, you will play a crucial part in ensuring customer satisfaction by engaging with clients who have purchased Universal Technical Services extended service plans. Your primary responsibilities will involve responding to incoming chat and email inquiries, troubleshooting issues... and providing essential service related to covered products. The position demands not only excellent communication skills but also fosters critical thinking and technical understanding to effectively resolve customer queries and enhance their overall experience. Join our dedicated team in delivering exceptional service and support!

Compensation and Benefits
• Competitive salary based on experience
• Comprehensive health, dental, and vision insurance
• Paid time off, including vacation and sick leave
• 401(k) retirement plan with company matching
• Opportunities for professional development and career growth
• Flexible working hours and the option for remote work
• Employee discounts on various products and services

Why you should apply for this position today
• Be a part of a dynamic team that values collaboration and innovation.
• Gain valuable experience in customer service and technical support within a growing industry.
• Opportunities for advancement in a rapidly expanding company.
• Work in an engaging environment that promotes a healthy work-life balance.
• Contribute to a company that prioritizes customer satisfaction and employee well-being.

Skills
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Proficient in using chat and email platforms
• Technical aptitude to troubleshoot product issues
• Ability to multitask and manage time effectively
• Customer-centric mindset with a focus on delivering outstanding service
• Attention to detail and accuracy in handling customer inquiries

Responsibilities
• Respond promptly to incoming chats and emails from customers
• Identify customer needs and provide appropriate solutions
• Assist in troubleshooting issues related to covered products
• Document customer interactions and maintain accurate records
• Collaborate with team members to improve service processes
• Stay updated on product knowledge and service plan details
• Uphold company standards for customer service and support

Qualifications
• Prior experience in customer service or technical support preferred
• Familiarity with Universal Technical Services products and services is a plus
• Ability to work in a fast-paced environment and adapt to changes
• Strong interpersonal skills and ability to work collaboratively

Education Requirements
• High school diploma or equivalent required
• Associate degree or higher in a relevant field preferred

Education Requirements Credential Category
• High School Diploma
• Associate's Degree (Preferred)

Experience Requirements
• 1-2 years of experience in customer service or technical support preferred
• Experience working with live chat and email support systems is an asset

Why work in Creve Coeur, MO
Creve Coeur, MO, is a vibrant community offering a fantastic quality of life, with a blend of suburban tranquility and metropolitan convenience. The city is known for its excellent schools, parks, and recreational activities, making it an ideal location for families and individuals alike. With a short commute to St. Louis's rich cultural, entertainment, and dining offerings, living in Creve Coeur allows residents to enjoy both a peaceful environment and easy access to urban amenities. Additionally, the area's economic environment fosters job growth and development, providing ample employment opportunities in various sectors

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