Customer Support Agent

Who is COMC?
It is a great time to join COMC - the #1 marketplace for trading card singles! Our Industry is booming, and we are building a team to apply the latest technology to card collecting. We strive to continually impress our customers by offering the best service and making it easier and more fun to collect...
Job Description
COMC is seeking a Customer Support Agent to join our amazing Customer Support team. Reporting to the Customer Service Manager, this person will contribute to the overall brand of the Company by working to ensure a positive overall customer experience when dealing with COMC. The primary responsibility of the Customer Support Agent is to assist COMC customers with general inquiries.
The successful candidate must have excellent prioritization skills, attention to detail, communication skills and be able to exercise good judgment when resolving customer issues.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Job Responsibilities
? Learn and maintain a comprehensive knowledge of company policies, procedures, and services.
? Respond to customer inquiries via email in a timely and professional manner while maintaining targeted customer satisfaction ratings.
? Own and monitor the progress of the resolution of customer issues, ensuring response times align with established SLAs.
? Communicate with customers to understand and diagnose and resolve the issue.
? Assist customers with website navigation, placing orders, submitting consignment items and other general inquiries.
? Use judgment to escalate complex customer issues to the appropriate department or the CS Technical Support team for resolution.
? Uphold COMC values, quality standards, and exemplify C.A.R.D. culture.
? Be a willing and collaborative partner to support all areas of the organization.
? Maintain a high level of confidentiality.
? Perform other duties as assigned.
Job Qualifications
? High School diploma or GED; Bachelor?s degree preferred.
? Strong verbal and written communication skills.
? Excellent attention to detail and organizational skills.
? Good judgment and problem-solving skills.
? Ability to prioritize tasks and manage time effectively.
? Ability to work independently and as part of a team.
? Proficient in Microsoft Office applications and basic computer skills.
? Passion for sports cards, gaming cards and collectibles is a plus.
Additional Qualifications
? Excellent verbal communication and presentation skills
? Knowledgeable about professional sporting industry (NBA, NFL, MLB etc.)
? Deep knowledge of trading card industry and collecting experience strong preferred
Work Location
? Preferred Location ? Washington state
? Opportunity for Remote work ? Yes, anywhere in the United States
Benefits Offerings
? A competitive salary
? Employer provided Free Medical, Base Dental and Vision plans
? Paid Time Off of nearly 4 weeks per year
? 401 (K) Program with 100% Company Match
? Employer provided LTD and Life Insurance
? STD for employees outside of Washington State
? Employee discount on COMC.com
? Employee Assistance Program
? Legal Library Access
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires the ability to work with standard computer equipment such as keyboards, monitors, personal computers, and scanners. This position requires the ability to maintain delicate computer instruments with regular care as instructed.
While performing the duties of this job, the employee is required to sit or stand for extended periods. The employee is sometimes required to stand, walk, bend, and reach with hands and arms for short to long periods of time; use hands and fingers to handle or feel; talk and hear. The position requires the ability to work with fingers to pick, pinch, and carry out substantial movements of the wrist and hands to perform tasks of delicate manual dexterity, handling small, fragile inventory with great precision and care.
This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.
COMC is an Equal Opportunity Employer and does not discriminate regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. COMC is a diverse workplace where people from all walks of life are celebrated and supported. We strongly encourage all people; including but not limited to women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, and veterans to apply.
Job Type: Full-time
Pay: From $17-19 per hour

Apply Job!