Customer Success Manager - Travel Industry

Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good. We are committed to helping our colleagues achieve success while fostering an inclusive and collaborative culture where every voice is valued. The Customer Success Specialist position involves managing and growing a portfolio with an annual air volume of up to $900k. The candidate will implement... innovative account management strategies focusing on increasing profitability and strengthening client relationships.

Company Culture and Environment

At Amex GBT, we prioritize collaboration and inclusivity. We value diverse perspectives and encourage all employees to contribute their ideas and insights. Our culture emphasizes the importance of work-life balance and personal well-being.

Career Growth and Development Opportunities

We offer various opportunities for professional development, including access to over 20,000 courses on our learning platform and leadership training. Employees are encouraged to grow within the company, with internal candidates receiving priority for new job openings.

Detailed Benefits and Perks
? Flexible benefits tailored to each country
? Health and welfare insurance plans
? Retirement programs
? Parental leave and adoption assistance
? Travel perks from major travel providers
? Wellbeing resources to support mental and emotional health
? Opportunities to connect with colleagues through global Inclusion Groups

Compensation and Benefits

The US national annual base salary range for this position is from (46,000 to )93,000. Actual base salary will depend on factors such as the scope of the role and the candidate?s experience. In addition to base salary, this role may be eligible for an annual Performance-Based Incentive and other incentive programs based on company performance.

Why you should apply for this position today

This role offers a unique opportunity to work in an inspiring environment, contribute to meaningful projects, and build strong relationships with clients in the travel industry.

Skills
? 3-5 years of experience in the travel industry
? Exceptional relationship management and consultative skills
? Strong understanding of the external market and Amex GBT?s value proposition
? Innovative problem-solving and decision-making skills
? Strong negotiation skills and the ability to handle objections
? Excellent prioritization and planning abilities

Responsibilities
? Grow client revenue through relationship management
? Drive growth and develop client-focused solutions
? Identify and deliver solutions that add value
? Lead sales efforts for multiple revenue streams
? Understand key business drivers and organizational culture
? Research the marketplace to highlight Amex GBT?s value
? Create pricing strategies and manage client P&L
? Conduct client business planning and reviews

Qualifications
? Proven success in consultative selling
? Demonstrated success in increasing client profitability
? High motivation for success and performance
? Ability to learn and articulate key product and value services

Education Requirements
? Bachelor?s degree in a related field preferred

Education Requirements Credential Category
? Bachelor?s degree

Experience Requirements
? 3-5 years of relevant experience in the travel industry

Why work in Helena, MT

Helena offers a unique blend of rich history, outdoor recreation, and vibrant community life. Known for its beautiful scenery and access to nature, Helena provides a balanced lifestyle that supports both personal and professional growth

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