Customer Success Manager, Fully Remote, EST Timezone ($65000.00 ...

Employer Industry: Influencer Marketing Agency

Why Consider This Job Opportunity...
? Competitive salary ranging from $65,000 to $75,000 per year
? Opportunity for career growth and development within a trailblazing agency
? Fully remote work, with the flexibility to work in the EST time zone
? Paid wellness leave of up to 4 weeks per year
? Remote/onboarding support and regular catch-ups for ongoing support
? Annual personal training and development budget

What To Expect (Job Responsibilities)
? Lead client onboarding calls and ensure a smooth entry onto the Kyra platform
? Tailor deployment strategies to fit each client's unique circumstances
? Proactively address client challenges and prevent churn
? Drive end-to-end account growth and cultivate upsell opportunities
? Analyze campaign performance and uncover insights for future strategies
? Act as a trusted advisor and showcase the value of the platform to clients
? Translate client feedback into actionable insights for internal teams
? Manage client invoicing and reporting with attention to detail

What Is Required (Qualifications)
? Minimum of 3 years of experience in client service management within an influencer agency
? Exceptional written and verbal communication skills
? Positive attitude and ability to maintain client relationships during challenging times
? College degree or equivalent educational background
? Proactive approach and forward-thinking mindset

How To Stand Out (Preferred Qualifications)
? Experience in the influencer marketing industry
? Strong track record as a Client Success Manager

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