Customer Success Coordinator

Job Summary

Job Type: Full-Time

Salary: Competitive, Based on Experience

Working Hours: 40 hours per week

Company: Amazon Inc.

Location: Washington

Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k) Plan

Job Description

Amazon Inc. is seeking a proactive and dedicated Customer Success Coordinator to join our team in Washington. In this role, you will be responsible for ensuring our customers have a seamless and positive experience with our products and services. You will act as a liaison between our customers and internal teams, providing top-tier support and helping to foster long-term relationships.

Responsibilities

• Act as the primary point of contact for customer inquiries and issues.


• Coordinate with internal teams to resolve customer concerns efficiently.


• Track customer interactions and feedback to identify areas for improvement.


• Develop and implement customer success strategies to enhance the customer experience.


• Provide training and support to customers on product features and usage.


• Maintain comprehensive knowledge of Amazon? products and services.

Requirements

• Excellent communication and interpersonal skills.


• Strong problem-solving abilities and attention to detail.


• Ability to work independently and as part of a team.


• Flexible and adaptable to changing priorities and customer needs.


• Proficiency in Microsoft Office Suite and CRM software.

Educational Qualifications

• Bachelor? degree in Business Administration, Marketing, Communications, or a related field.

Experience

• Minimum of 2 years of experience in customer service or customer success roles.


• Experience in e-commerce or technology sectors is a plus.

Company Overview

Amazon Inc. is a global leader in e-commerce and cloud computing, committed to creating an exceptional customer experience and delivering innovative solutions. Our mission is to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online.

Why Join Amazon

At Amazon, we value our employees and provide a dynamic, inclusive environment where everyone can thrive. We offer competitive salaries, comprehensive benefits, and opportunities for growth and development. Joining Amazon means becoming part of a team that is dedicated to shaping the future of e-commerce and technology.

Equal Opportunity Employer Statement

Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

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