Customer Service Specialist - Remote

This a Full Remote job, the offer is available from: United States, New Jersey (USA)

Description...

Are you passionate about helping others and solving problems? Join a dynamic team dedicated to improving the health and well-being of communities across the country. As a Remote Call Center Representative, you will play a vital role in providing exceptional customer service and ensuring that client needs are met with efficiency and care.

Key Responsibilities
? Respond to client inquiries with knowledgeable and friendly assistance, escalating complex issues to the appropriate team members when needed.
? Utilize your problem-solving skills to resolve client issues, update account information, and follow up to ensure complete resolution.
? Meet production targets and adhere to service level agreements (SLAs) set by our clients.
? Collaborate with team members, management, and clients to address and resolve inquiries, and assist in training new team members in customer service processes.
? Evaluate and recommend improvements to procedures and workflows to enhance efficiency and effectiveness in processing client inquiries.

What We're Looking For
? At least 2 years of experience in customer service, with a focus on problem-solving and client interaction.
? Familiarity with help desk software, computer systems, and Microsoft Office applications.
? Strong communication skills, both written and oral, with a commitment to providing professional and courteous responses.
? Ability to work collaboratively within a team and identify key stakeholders to resolve client inquiries effectively.

What To Expect
? This is a full-time remote position for candidates based in the United States.
? Video cameras will be required for interviews and the initial week of orientation.
? Standard work schedule of 40 hours per week.
? Competitive salary range: (29,100 - )41,600 per year, with variations based on location, experience, and other factors.

Why Join Us?
? Enjoy the flexibility of working from home while advancing your career in a supportive and innovative environment.
? Benefit from our generous vacation policy, 401(k) employer match, comprehensive health benefits, and educational assistance.
? Access a variety of leadership and technical development programs to build your skills and advance your career.
? We believe in the power of collaboration, innovation, and inclusion. Join us and be part of a team that is dedicated to making a difference in healthcare.

To Learn More

For more information and to apply, visit our Careers site. We are committed to creating a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment regardless of race, religion, color, national origin, gender, sexual orientation, gender identity, age, disability, or other protected characteristics.

Employment Type: Full-Time
This offer from 'Get.It Recruit - Administrative' has been enriched by Jobgether.com and got a 75% flex score

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