Customer Service Specialist - Paid Training- Onsite
About the position
The Customer Service Banking Specialist at Teleperformance is responsible for addressing customer inquiries and concerns through various communication channels. This role emphasizes innovative problem-solving and effective communication in a dynamic environment, contributing to the overall customer experience and satisfaction.
Responsibilities
? Connect with customers via phone, email, chat, and social media to resolve their questions or concerns.
,
? Calmly attempt to resolve and de-escalate any issues.
,
? Escalate interactions when necessary and appropriate.
,
? Respond to requests for assistance and/or possible processing payments.
,
? Track all call-related information for auditing and reporting purposes.
,
? Provide feedback on call issues.
,
? Upsell if required.
Requirements
? High School Diploma or equivalent.
,
? Banking Experience.
,
? 18 years of age or older.
,
? Proven call center experience.
,
? Typing speed of 25 WPM.
,
? Proficient in PC operation and navigation.
,
? Entry-level network troubleshooting skills.
,
? Ability to set up home Wi-Fi network.
,
? Ability to set up and configure a router or switch.
,
? Core proficiency with a laptop or desktop computer.
,
? Able to work independently.
,
? Excellent communication skills, both oral and written.
,
? Ability to work in a constantly changing and fast-paced environment.
,
? Ability to stay composed and objective.
,
? Strong listening skills.
Nice-to-haves
Benefits
? Paid Training
,
? Full Benefits (Medical, Dental, Vision, 401k and more)
,
? Paid Time Off
,
? Employee wellness and engagement programs
Similar Remote Jobs
Customer Service Specialist - Paid Training- Onsite
Posted on: 24-01-2025 04:50
Customer Service Specialist- Pain Management
Posted on: 28-11-2024 04:55
Customer Service Specialist (Part-Time)
Posted on: 12-09-2024 00:00
Customer Service Specialist (Part-Time)
Posted on: 30-09-2024 00:00
Customer Service Specialist (Part-Time – Evenings)
Posted on: 12-09-2024 00:00
Customer Service Specialist - Phone/Chat/Email/Social
Posted on: 09-08-2024 00:00
Customer Service Specialist - Phone/Chat/Email/Social
Posted on: 11-08-2024 00:00
Customer Service Specialist - Phone/Chat/Email/Social
Posted on: 21-08-2024 00:00
Customer Service Specialist (Remote)
Posted on: 09-08-2024 00:00
Customer Service Specialist - Remote
Posted on: 31-01-2025 10:03
Work From Home - Online Product Support - $45 per hour
Posted on: 18-12-2024 18:22
Marketing Communication Specialist
Posted on: 16-07-2024 19:03
Aetna Customer Service Remote $30/Hour
Posted on: 19-08-2024 00:00
Remote Embedded Software Engineer Jobs
Posted on: 31-01-2025 09:58
Remote! Medical Customer Service reps $16hr
Posted on: 22-09-2024 00:00
Data Entry Clerk / Entry Level (Remote)
Posted on: 01-11-2024 07:55
Compliance Specialist - Insurance Rate Filing - REMOTE
Posted on: 24-01-2025 04:51
Operator - Forklift Tygard
Posted on: 19-02-2025 06:27
Assistant Store Associate
Posted on: 03-09-2024 00:00
District Sales Manager
Posted on: 04-12-2024 05:41