Customer Service Representative (Temporary)

The Position

is looking for dynamic, personable individuals to provide outstanding customer service to our clients. You will play a critical role on our team as the main point of contact for our clients, answering questions about course information, locations, availability, and how to register. This is a temporary, remote position.

The Responsibilities
? Provide exceptional service to our clients via phone, email, SMS, and chat while effectively managing a high volume of inbound communications.
? Build and develop valuable relationships with clients by identifying their needs and resolving issues with empathy, tact, and patience.
? Communicate course recommendations and cross-sell opportunities in a variety of situations, including promotional offers and marketing campaigns.
? Assist with administrative tasks for clients and other departments as needed.

You Have ? A positive and outgoing personality. ? Excellent written and verbal communication skills and the ability to actively listen. ? A strong set of professional, service-oriented phone skills and interpersonal skills. ? Preferred Qualifications: ? Bachelor?s degree preferred but not required ? 1-2 years of customer service, help desk, or inside sales experience ? Knowledgeable with MS Office and Google Apps (Gmail, Google Drive, etc.) ? Experience with any (or all) of the following is a plus: Olark Chat, Zoho Email, Genesys phone systems. ? Experience using AI tools to enhance client communication and access training knowledge across phone, email, and chat/sms support channels is a plus.

A few reasons why this is the #BestJobEver
? iD Tech has been voted a Top Workplace by the Bay Area News Group 14 times!
? iD Tech is a purpose-driven company and a national leader in youth STEM education.
? Work from home, supported by a strong remote work infrastructure.

Our Company. Our Mission.

Join our cast of talented, creative people who care deeply about revolutionizing K-12 STEM education for the next generation of game designers, programmers, web and app developers, filmmakers, tech leaders, and entrepreneurs. iD Tech engages over 50,000 students a year through our on-campus and online programs and has over 500,000 alumni from 135 different countries. Since iD Tech?s inception, the company has donated more than $7 million in scholarships to more than 14,000 students across the world. Learn more about iD Tech?s initiatives.

Committed to Justice, Equity, Diversity, and Inclusion

At iD Tech, our mission is to build a place where ingenuity, diverse perspectives, and talent can flourish. While we have a guiding these efforts, every person on our team is responsible for creating an inclusive space where people can grow, thrive, and do their best work. As an equal opportunity employer, we foster a culture for advancement, contribution, and inspiration from all of our identities within iD Tech and our student community.

We do not discriminate against any employee or applicant for employment based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

The pay range for this position is $16-20 per hour, depending on experience and geographical location. If the local minimum wage is higher than $20 per hour, then the pay rate will be the local minimum wage. This position is eligible for 401(k) and other benefits as required by state or local law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local laws, including but not limited to the LA FCO and the CA Fair Chance Act. This position involves the supervision and care of minors and as such a criminal history may have a direct, adverse, and negative relationship which may result in the withdrawal of conditional job offers.

Job Types: Full-time, Temporary, Seasonal

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:
? 401(k)
? 401(k) matching
? Work from home

Shift:
? 8 hour shift
? Day shift

Work Location: Remote

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