Customer Service Representative - Remote | WFH

We're a leading language services provider offering instant access to interpreters via phone, facilitating communication for non-English speaking customers across 230 languages. Our services are available 24/7, ensuring professional interpreter assistance is just a call away. Joining us means becoming part of a vital link in today's global economy, contributing to an industry that thrives on... connection and understanding, resistant to economic downturns.

The Role

Role

We're on the lookout for dynamic and dedicated Remote Inbound Customer Service Representatives to enhance our operations team. Your role will involve:

Warmly welcoming clients and identifying their needs.

Collecting necessary billing information.

Assisting with third-party connections when required.

Seamlessly connecting clients with interpreters for their conference calls.

Note: This position involves no sales activities.

Our focus is on business-to-business accounts, meaning you'll handle no upselling or navigate through challenging client disputes. Instead, you'll dedicate your efforts to deliver exemplary service.

We value qualities such as hospitality, problem-solving, active listening, consistency, accuracy, efficiency, and competency in our team members. In a world leaning heavily on automated responses, we believe in the unmatched value of human interaction and critical thinking to stand out.

Remote Work Details

Positions are open to candidates in the Greater Knoxville, TN area.

Comprehensive paid training provided (8 hours/day for two weeks).

Commitment to a chosen shift is required during the 90-day probationary period.

Compensation & Benefits

$14/hour.

Access to paid medical, dental, and vision benefits.

401(k) options for full-time employees.

Paid Time Off (PTO) accrual from day one.

Requirements

At least one year of customer service experience and a stable work history.

Must be 18 years or older with a high school diploma or GED.

Capable of managing a high volume of inbound calls with precision in a fast-paced environment.

Must provide proof of internet speed (minimum 60 mbps download and 10 mbps upload).

Desirable

College education.

More than one year of call center experience.

Cultural Fit

We Value

Friendliness: Ability to collaborate harmoniously with diverse team members.

Coachability: Openness to constructive performance feedback.

Adaptability: Keeping pace with new information and adjusting to meet client needs.

Trustworthiness: Demonstrating integrity and a strong work ethic.

Available Shifts

Various shifts available Monday through Friday, ranging from early morning to afternoon hours.

Additional Information

A criminal background check is required for all candidates.

If hired, completion of the US Immigration Customs and Enforcement I-9 document via a remote process is necessary.

Full-time employees are eligible for paid benefits after 30 days of employment.

Employment Type: Part-Time

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