Customer Service Representative - Remote | WFH

Join our dynamic team at a leading e-commerce platform specializing in crowdfunding, custom product creation, and global distribution. Annually, we're proud to produce and ship over a million items, connecting creative ideas with worldwide audiences.
Role Overview...
As a Customer Service Representative, you'll be the heartbeat of our customer experience, offering first-contact support through various channels. This role is integral to our mission, ensuring customer inquiries and issues are addressed with efficiency, empathy, and precision. Whether it's through email, phone calls, or live chat, your contribution will make a tangible difference in our customer's journey.
Work Schedule: Monday to Friday, 9:00 AM to 5:00 PM (Remote).
Key Responsibilities
Manage and respond to customer emails daily, providing solutions and answers to any order-related questions or concerns.
Handle 30-45 customer calls per day, assisting with inquiries ranging from order tracking to resolving package errors.
Utilize Live Chat for real-time problem solving, ensuring a swift and satisfactory resolution for the customer.
Escalate complex issues to the Supervisor when necessary, acting as the initial point of contact for our company.
Maintain professionalism and efficiency in all customer interactions, embodying the company's commitment to exceptional service.
Requirements
High school diploma or equivalent.
Excellent interpersonal and communication skills, with an ability to engage customers positively over the phone and in writing.
Proficient in basic computer applications, including Excel and MS Office Suite (or Google Docs/Sheets).
Strong problem-solving skills and the ability to address customer issues effectively and promptly.
A commitment to professionalism and a passion for delivering outstanding customer service.
Previous experience in a phone-based or call center role is highly regarded.
What We Offer
A vibrant, fun, and supportive work environment, even from a distance.
Comprehensive benefits package available after 90 days.
Company-provided lunches every Friday.
Recreational perks, including a ping pong table, to foster a fun and engaging workplace.
A clear path for growth and advancement within the company, valuing long-term commitment and development.
Join us in our mission to bring creative products to a global audience while fostering a customer-first culture. If you're passionate about helping others and eager to grow with a forward-thinking company, we'd love to hear from you.
Employment Type: Full-Time

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