Customer Service Representative - Part-Time (Remote)

Customer Service Representative - Part-Time (Remote) at Concentrix in Boise, Idaho, United States Job Description Job Title: Customer Service Representative - Part-Time (Remote) Job Description JOB DESCRIPTION The Customer Service Representative - Part-Time (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. REIMAGINE YOUR CAREER Are you looking for a 'work from home' career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns ' World's Best Workplaces ,' ' Happiest Employees ,' and ' Best Companies for Career Growth ' awards every year? Then a remote Customer Service Representative - Part-Time position at Concentrix + Webhelp is just the right place for you As a... remote Customer Service Representative - Part-Time, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our 'game-changers.' Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great 'work from home' opportunity that will allow you to reimagine an all-new career journey and develop 'friends for life' at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix + Webhelp, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative - Part-Time working from home, you will: + Provide inbound customer support using a call flow guide + Help customers resolve basic technical issues + Track, document, and retrieve information in databases + Offer additional products and/or services + Deliver expert customer experiences with a smile YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative - Part-Time (Remote) role include: + 1+ year of customer service experience + A high school diploma or GED + A quiet, distraction-free environment to work from in your home + Strong computer navigation skills and PC knowledge + Proficiency in fast-paced multi-tasking + Eagerness to learn new technologies + A desktop or laptop to complete PC and internet testing + A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) + High Speed internet (no wireless/hotspots or satellite) and a smartphone + Must reside in the United States or have a valid U.S. address for residence WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, 'We champion our people.' That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: + Paid training and performance-based incentives + Lucrative employee referral bonus opportunities + Health and wellness programs with trained partners to help promote a healthy you + Mentorship programs that support your rewarding career journey + Programs and events that suppo To view full details and how to apply, please login or create a Job Seeker account