Customer Service Representative - Healthcare Call Center

### Summary Description
We are thrilled to invite a Customer Service Representative / Call Center Agent to join our dynamic team supporting a prestigious client in the healthcare sector. In this pivotal role, you will engage with customers through inbound calls, documenting conversation details, and efficiently utilizing provided scripts and resources to guide your interactions. This position not... only emphasizes customer-centric services but also plays a crucial role in aiding individuals navigating healthcare options.

### Compensation and Benefits
• Competitive salary commensurate with experience
• Health, dental, and vision insurance plans
• Paid time off (PTO) and holidays
• Retirement savings plan with company match
• Ongoing training and professional development opportunities
• Work-from-home flexibility
• Employee assistance program (EAP)
• Performance bonuses and recognition programs

### Why You Should Apply for This Position Today
Joining our team means becoming a vital part of a community focused on providing exceptional healthcare customer support. You will have the opportunity to work in a nurturing environment, making a difference in people's lives and contributing to the overall well-being of the community. Moreover, this role offers a unique career path in an industry that is always in demand, paired with a supportive team that prioritizes your growth and satisfaction.

### Skills
• Strong communication abilities, both verbal and written
• Exceptional customer service skills, including empathy and attentiveness
• Proficient in navigating technology, including call center systems and online resources
• Detail-oriented with the ability to document calls accurately
• Problem-solving mindset to address customer queries effectively
• Time management skills to handle multiple calls and tasks efficiently
• Knowledge of healthcare policies and procedures (preferred)

### Responsibilities
• Provide exceptional service by demonstrating empathy and understanding to customer concerns.
• Utilize online resources to deliver accurate and timely information regarding the healthcare program.
• Navigate multiple software systems while on calls, ensuring seamless customer experiences.
• Consistently meet or exceed department quality assurance standards and performance metrics.
• Educate customers on program details, eligibility, and options available to them.
• Handle sensitive and confidential information cautiously, adhering to privacy protocols.
• Maintain a reliable and secure internet connection conducive to remote work.

### Qualifications? *Must Have (Required):**
• High School Diploma or GED
• Certification related to healthcare
• Prior experience in a Customer Service Representative role
• Strong computer skills, including familiarity with customer relationship management (CRM) software
• Reliable internet connection (not using cellular data)
• Ability to pass a language knowledge assessment
? *Nice to Have (Not Required):**
• Bilingual proficiency in Spanish
• Previous government security clearance

### Similar Occupations / Job Titles that Would Be a Great Fit for This Role
• Call Center Specialist
• Patient Service Representative
• Customer Care Agent
• Healthcare Customer Service Associate
• Technical Support Representative
• Claims Support Specialist

### Education Requirements
• Minimum of a High School Diploma or GED (additional relevant certifications preferred)

### Education Requirements Credential Category
• Healthcare-related certification (e.g. Certified Patient Care Technician, Medical Assistant certification)

### Experience Requirements
• At least one year of experience in a customer service role, preferably within a healthcare setting

### Why Work in McLean, VA
McLean, VA, is an ideal location for professionals seeking both career growth and a high quality of life. The area boasts a vibrant community with excellent schools, a robust job market, and proximity to major government and private sector employers. Additionally, McLean has beautiful parks, diverse dining options, and cultural attractions, ensuring a fulfilling lifestyle both in and out of work. Enjoy the benefits of living in a suburban environment while still having easy access to the bustling city life of Washington, D.C

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