Customer Service Representative - Full Time (Remote)

Job opening: Customer Service Representative

Location: Remote

Primary Responsibilities:

The Customer Service Representative is primarily responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or general support needs.

Skills & Competencies:
? Strong written and verbal communication skills.
? Ability to multi-task in a fast-paced, high-call volume work environment.
? Ability to prove critical thinking and problem-solving concepts.
? Ability to be courteous in difficult situations
? Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred.
? Detail-oriented, with the ability to produce high-quality work in a deadline-oriented environment and an ability to multitask.

Qualifications: ? 2+ years experience in customer service-related positions. ? High School Diploma or equivalent

Essential Job Functions:
? In a call center-type environment, responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or general support needs.
? Responsible for diagnosing customers? needs and solving them at the same point of contact.
? Provide basic information about our homes as well as company processes and procedures to our customers.
? Daily interaction with each market?s operations team to ensure customer requirements are met.
? Resolve critical customer support issues in a timely manner.
? All other duties and responsibilities as assigned.

Physical Requirements: ? Experience working in a professional office setting, including the flexibility to work weekends, and holidays, based on business needs ? Must be able to work effectively and cheerfully in an environment that may be stressful due to adversarial situations resulting from the proper performance of duties. ? Must have finger dexterity for typing/using a keyboard.

Why Work for Maymont Homes?

At Maymont Homes, our mission is simple yet impactful: ?We Positively Impact the Lives in the Communities We Serve.? By joining our team, you become part of a company that makes a meaningful difference every day, both through our work and through company-sponsored volunteer initiatives. Here, you?ll have the opportunity to enrich the communities around you?while advancing your career in a supportive and rewarding environment.

What We Offer:

Comprehensive Benefits Package

Our benefits, provided by Brookfield, are designed with your well-being in mind. With an immediate 5% match on our 401(k) plan, substantial wellness credits that help reduce health care costs, and up to 160 hours of paid time off per year for full-time employees, you?ll enjoy a package that supports both your health and financial goals.

Stability and Support

As part of Brookfield Asset Management?one of the world?s leading real estate asset management companies?you?ll benefit from the resources and stability of a large, financially secure parent company. This strong backing allows us to pursue ambitious growth and development initiatives.

Career Advancement Opportunities

With our ongoing expansion into new markets, there?s ample room for growth and advancement within Maymont Homes. We?re committed to investing in our employees? careers, providing pathways for professional development and promotion.

Resident-Focused Values

At Maymont Homes, our residents are at the heart of everything we do. We believe that exceptional service fosters lasting resident satisfaction, and our commitment to our residents? needs drives our everyday operations. This resident-first approach reflects our core values and strengthens the communities we serve.

Join Maymont Homes and be part of a team that?s making a positive impact while enjoying a fulfilling and progressive career path.

Job Type: Full-time

Benefits:
? Work from home

Shift:
? Day shift

Work Location: Remote