Customer Service Representative

? Answer incoming inquiries from customers in a courteous manner to help build relationships with the customer base.
? Be proactive in assessing the needs of a customer and addressing promptly.
? Handle administrative, data entry, and reconciliation of accounts receivable...
? Process daily batches with customers? invoices and payments.
? If a dispute is made, research and keep the customer in the loop of the resolution.
? Understand the importance of good data and work to maintain current information on accounts.
? Collect on past due balances and keep accounts receivable up to date.
? Enter delivery or service work orders for deliveries, tank installs, and other technical issues.
? Maintain mandatory documents are filed in our digital filing system and keep up to date as needed.
? Ensure that every new customer has their mandatory documents completed, including required safety documentation, credit applications, agreements, etc.
? Assist the service manager in communicating to customers the status of their service tickets and any status changes.
? Assist the service manager in maintaining an inventory of tanks and select parts.
? Complete data entry of service tickets.
? Maintain DOT truck and employee records. Notify shop of upcoming tests that are due. Schedule drug screens, physicals, and other driver testing with local facilities.
? In slower times of business, work with other team members on seasonal projects to prepare for the new season.

Qualifications: ? At least 21 years of age ? High school diploma or equivalent ? 1-3 years of accounting or accounts receivable experience ? 1-3 years of customer service or other applicable work experience. ? Intermediate computer skills including Microsoft Office suite. ? Ability to work in a group office setting, whether the task requires independent or group work. ? Ability to multitask between customer service and clerical work. ? Ability to work in a fast-paced office. ? Must pass a background check and character reference checks. ? Must have a minimum of three job-related references (non-family). ? Make sure that proper new customer documentation is completed, including safety documentation and forms, credit application, loaned equipment agreements, and propane tank leases. ? Collect past due balances and keep accounts receivable up to date. ? Maintain a good work teamwork relationship with employees ? Maintain an organized and clean workspace. ? Complete monthly checks of serial-numbered equipment, including tanks and remote sensors. ? Maintain inventory of parts, tanks, and other service-related items. ? Works with other accounts receivable representatives to make sure all seasonal work is up-to-date.

Qualifications: ? At least 21 years of age ? High school diploma or equivalent ? Minimum of 3 years of customer service work experience ? 1-3 years of accounts or accounts receivable work experience ? Computer skills, including Microsoft Business Office suite. ? Ability work in a fast-paced work environment ? Must pass background check and character reference checks. ? Must have a minimum of three job-related references (non-family)

Benefits:
? Full-Time On-Site Position
? Paid Major Holidays

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:
? 401(k)
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off

Shift:
? 8 hour shift

Work Location: In person