Customer Service & Operations Generalist

About Dryft Board:

Dryft Board is a pre-revenue, recreational e-vehicle startup redefining urban riding through our flagship product, the Dryft Board. Our mission is to bring freedom, creativity, and joy to riders worldwide. As a young and dynamic company, we thrive on collaboration, adaptability, and innovation, and we?re looking for a versatile team member to grow with us.

Role Overview:

We?re searching for a Customer Service & Operations Generalist who can wear multiple hats and thrive in a startup environment. While the primary responsibility is delivering exceptional customer service, this role will also support operations, marketing initiatives, and project management tasks. You?ll be a key player in building a world-class experience for our customers while driving internal processes that fuel our growth.

Key Responsibilities:

Customer Service (Primary Focus)
? Act as the first point of contact for customer inquiries via email, chat, phone, and social media.
? Resolve issues related to product questions, order status, troubleshooting, and returns.
? Develop and refine customer service workflows and FAQs.
? Collect and report customer feedback to inform product development.

Operations
? Assist in inventory management, order fulfillment coordination, and logistics tracking.
? Collaborate on building and maintaining CRM and ticketing systems (e.g., Zendesk, Shopify).
? Track and manage warranty claims, repairs, and replacements.

Marketing Support
? Help execute social media campaigns, including responding to comments and engaging with the community.
? Coordinate customer reviews, testimonials, and user-generated content initiatives.
? Contribute to marketing material development, from email templates to blog content.

Project Management
? Lead or support cross-functional projects that improve efficiency and customer experience.
? Manage timelines and communicate progress to stakeholders.
? Document processes and contribute to team-wide knowledge sharing.

What We?re Looking For:
? Experience: 5+ years in customer service, operations, or a related role; startup experience is a plus.
? Adaptability: Ability to juggle diverse tasks in a fast-paced, ever-evolving environment.
? Tech Savvy: Familiarity with tools like Shopify, Zendesk (or similar CRM systems), and social media platforms.
? Communication Skills: Exceptional written and verbal skills; capable of clear, empathetic customer interactions.
? Problem-Solving: Self-starter who can identify challenges and propose creative solutions.
? Passion: A genuine interest in e-micro mobility, action sports, or urban riding is a bonus!

What We Offer:
? A chance to make a significant impact at an early-stage startup.
? Collaborative, merit-based culture that values creativity and communication.
? Competitive salary and opportunity for growth as the company scales.
? Flexibility in work schedule and location.

If you?re excited about building something from the ground up and making a difference for our customers and team, we?d love to hear from you!

How to Apply:

Send your resume and a brief cover letter explaining why you?re the perfect fit for this multipurpose role to jenni@drfytboard.com

Apply Job!