Customer Service Officer

? *Job Title: Customer Service Officer**
? *Company: Walt Disney**
? *Location: Columbus, Ohio, US...
? *Job Type: Part-Time**
? *Seniority: Associate Level**
? *Years of Experience: 2**
? *Deadline to Apply: September 19, 2024**

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### Job Description:

Walt Disney Company is known for creating unforgettable experiences and memories for families around the world. We are seeking a passionate and dedicated Customer Service Officer to join our team in Columbus, Ohio. As a Customer Service Officer, you will play a vital role in ensuring our guests receive exceptional service that reflects our brand's commitment to excellence and magic. This part-time position will require resilience, innovative thinking, and a strong dedication to creating positive experiences for our diverse customer base.

### Key Responsibilities:

1. **Customer Interaction:**
• Provide prompt, courteous, and efficient service to all guests via various communication channels, including phone, email, and in-person interactions.
• Assist guests with inquiries, reservations, purchases, and complaints by offering tailored solutions that enhance their experience.
• Handle a high volume of customer interactions while maintaining a positive attitude to promote guest satisfaction.

2. **Problem-Solving:**
• Address and resolve customer issues effectively, utilizing creative problem-solving skills to find solutions that align with company policies and guest satisfaction standards.
• Document customer interactions and follow up on unresolved issues, ensuring thorough and timely responses.

3. **Collaboration and Team Support:**
• Work collaboratively with fellow team members to streamline processes and improve service delivery.
• Participate in team meetings, sharing insights and suggesting improvements based on customer feedback.

4. **Product Knowledge:**
• Maintain comprehensive knowledge of company products, services, and promotions to provide accurate information and assist guests effectively.
• Stay up-to-date on company policies and procedures to ensure compliance and promote a positive guest experience.

5. **Guest Feedback Management:**
• Gather and analyze customer feedback to identify trends and areas for improvement.
• Engage with guests to foster loyalty and advocate for the Disney brand based on positive interactions.

6. **Administrative Duties:**
• Assist with administrative tasks related to customer service operations, such as data entry, reporting, and maintaining accurate records of customer interactions and transactions.

### Requirements:

• **Education and Experience:**
• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or a related field, preferably in a fast-paced environment.

• **Personality Traits:**
• **Dedicated:** Demonstrates a commitment to delivering exceptional service and continuously improving guest experiences.
• **Resilient:** Able to adapt and recover from challenging customer interactions while maintaining a positive attitude.

• **Soft Skills:**
• **Problem-Solving:** Strong analytical skills to identify problems and implement effective solutions in a timely manner.
• **Innovation:** Willingness to think outside the box and offer creative solutions to enhance customer satisfaction.

• **Technical Skills:**
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to learn and adapt to new technologies quickly.

• **Availability:**
• Flexibility to work varied hours, including evenings, weekends, and holidays as needed.

### Benefits:

• Dental Insurance
• Relocation Allowance
• Paid Time Off (PTO)

### Working Environment:

At Walt Disney, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, creativity, and collaboration while promoting an inclusive workplace that celebrates diversity and empowers our team members to make impactful contributions.
? *Equal Opportunity Statement:**

Walt Disney Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.

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If you are passionate about customer service and want to be part of a team dedicated to making magic happen, we invite you to apply by the deadline mentioned above!

How to apply:

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