Customer Service Manager – Apply Today

Job Summary

Job Type: Full-Time

Salary: $60,000 – $70,000 annually

Working Hours: 40 hours per week

Company: Amazon

Location: Seattle, WA

Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k) Matching, Employee Discounts.

Description

Amazon is seeking a dedicated and experienced Customer Service Manager to lead our customer service team in Seattle, WA. The ideal candidate will have a passion for helping customers and a proven track record of managing teams to deliver exceptional service. As a Customer Service Manager, you will oversee daily operations, ensure customer satisfaction, and work with other departments to continually improve our service offerings.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field.


• Minimum of 3 years of experience in a customer service management role.


• Strong leadership and team management skills.


• Excellent communication and interpersonal skills.


• Proficiency in customer service software and tools.

Responsibilities

• Lead and manage the customer service team to ensure high levels of customer satisfaction.


• Develop and implement customer service policies and procedures.


• Monitor and analyze customer service performance metrics.


• Handle escalated customer service issues and ensure timely resolution.


• Collaborate with other departments to improve overall customer experience.


• Train and mentor customer service representatives.

Benefits

• Health, Dental, and Vision Insurance.


• Paid Training and Development Programs.


• Generous Paid Vacations and Sick Leaves.


• 401(k) Matching Program.


• Employee Discounts on Amazon Products.

Educational Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field.

Experience

• Minimum of 3 years of experience in a customer service management role.


• Experience with customer service software and tools.

Company Overview

Amazon is a globally recognized leader in e-commerce, cloud computing, and artificial intelligence. Founded in 1994 and headquartered in Seattle, WA, we are committed to providing the best possible customer experience. We value innovation, customer obsession, and long-term thinking. Join us and be part of a company that is shaping the future of technology and customer service.

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