Customer Service Executive (Immediate Start) – Midland – TX

Job Summary

We are seeking a dedicated Customer Service Executive for an immediate start in Midland, TX. This is a full-time position with a competitive salary of $45,000 – $55,000 per year. The working hours are from 9 AM to 5 PM, Monday through Friday. Join one of the leading customer service providers in the US, such as Amazon or American Express, and enjoy a host of benefits including health insurance, dental coverage, paid training, and paid vacations.

Job Description

As a Customer Service Executive, you will play a critical role in ensuring customer satisfaction by providing exemplary service, resolving customer issues, and supporting various customer service initiatives. Your primary goal will be to enhance customer relationships and contribute to the company?s growth.

Responsibilities

– Respond promptly to customer inquiries via phone, email, and chat.

– Handle and resolve customer complaints effectively.

– Provide detailed and accurate information about products and services.

– Process orders, forms, and applications.

– Identify and escalate priority issues.

– Follow up on customer interactions and ensure satisfactory resolutions.

– Maintain customer records by updating account information.

– Assist in training new staff members.

Requirements

– Proven customer support experience or experience in a similar role.

– Excellent communication and interpersonal skills.

– Ability to handle stressful situations and provide effective solutions.

– Strong problem-solving skills.

– Proficiency in Microsoft Office Suite.

– Familiarity with CRM systems and practices.

Educational Qualifications

– A High School Diploma or equivalent is required.

– A Bachelor’s degree in a related field is preferred but not mandatory.

Experience

– Minimum of 1-2 years of customer service experience in a fast-paced environment.

Company Overview

Join a globally recognized leader in customer service, such as Amazon or American Express, known for its commitment to innovation, customer satisfaction, and employee growth. With a presence across the United States, our company prides itself on delivering exceptional service and creating a supportive and collaborative work environment.

Benefits

– Comprehensive health insurance.

– Dental and vision coverage.

– Paid training programs to ensure your success.

– Generous paid vacation leave.

– Opportunities for career advancement.

– Employee discount programs.

Take the next step in your career with a company that values your skills and offers ample opportunities for growth. Apply today to join our team as a Customer Service Executive in Midland, TX.

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