Customer Service Benefit Advocate - Remote in Greensboro, NC

Employer Industry: Healthcare Services

Why consider this job opportunity...
• Opportunity for career advancement and growth within the organization
• Work remotely within a 100-mile commutable distance from Greensboro, NC
• Comprehensive training program lasting 18 weeks, conducted virtually
• Supportive and collaborative work environment
• Chance to make a positive impact on customer health and wellness

What to Expect (Job Responsibilities):
• Respond to and resolve customer service inquiries on the first call, addressing topics such as benefits, eligibility, and claims
• Educate customers on consumer-driven health care topics to help them select optimal benefit plans
• Contact care providers on behalf of customers for appointment scheduling and specialist connections
• Assist customers in navigating online resources and encourage self-sufficiency
• Research complex health-related issues to provide accurate information and solutions

What is Required (Qualifications):
• High School Diploma / GED or equivalent work experience
• Minimum of 6+ months of customer service experience
• Must be 18 years of age or older
• Ability to work any shift between 11:30 AM - 8:00 PM EST from Monday to Friday, including occasional overtime and weekends
• Must reside within a 100-mile commutable distance of Greensboro, NC

How to Stand Out (Preferred Qualifications):
• Familiarity with health care or insurance environments, including medical terminology and benefit plan design
• Experience in social work, behavioral health, or working with vulnerable populations
• Background in sales or account management

#HealthcareServices #CustomerSupport #RemoteWork #CareerGrowth #TrainingProvided

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