Customer Service Associate - Work from home

? *Job Title:** Customer Service Associate - Work from Home
? *Company:** L Brands
? *Location:** New York City, New York, US...
? *Job Type:** Part-Time
? *Seniority Level:** Associate Level
? *Years of Experience Required:** 2

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### Job Description

L Brands, a leader in the retail industry, is seeking a motivated and reliable Customer Service Associate to join our dynamic team. This part-time position offers the convenience of working from home while playing a crucial role in providing exceptional service to our valued customers. If you're passionate about delivering top-notch customer support and thrive in a flexible, innovative environment, we would love to hear from you!

### Responsibilities

As a Customer Service Associate at L Brands, you will be responsible for the following:

• **Customer Interaction:** Handle a high volume of inbound and outbound calls, emails, and chat inquiries from customers in a professional and friendly manner.

• **Issue Resolution:** Identify and resolve customer issues efficiently, utilizing solid decision-making skills while ensuring customer satisfaction in every interaction.

• **Product Knowledge:** Maintain expert knowledge of L Brands' products, services, and promotions to provide accurate information and enhance the customer experience.

• **Operational Support:** Support various operational tasks, including processing orders, returns, and exchanges, while adhering to company policies and procedures.

• **Data Entry:** Accurately input customer information and feedback into the organization's database and ensure all records are updated.

• **Collaboration:** Work closely with team members and management to share insights and suggest innovations that can improve customer service processes.

• **Feedback Collection:** Gather customer feedback and recommend improvements to enhance the overall shopping experience.

• **Continuous Learning:** Participate in training sessions and stay informed about product updates and company policies.

### Requirements

#### Experience and Education:
• Minimum of 2 years of customer service experience in a fast-paced environment.
• High school diploma or GED required; a degree in a related field is preferred but not mandatory.

#### Skills and Competencies:
• **Motivated & Reliable:** Demonstrated reliability in previous employment with a strong work ethic and a commitment to excellence in customer service.
• **Decision-Making Skills:** Ability to analyze situations, weigh options, and make informed choices that benefit both the customer and the company.
• **Innovative Thinking:** Open-mindedness to explore new ideas and solutions that drive improvements in customer service.

#### Soft Skills:
• Exceptional communication skills, both verbal and written, with the ability to convey information clearly and effectively.
• Strong interpersonal skills with the ability to build rapport with customers and colleagues.
• Adaptability to change, including shifts in processes and technologies.

### Benefits

L Brands is committed to the well-being of our associates. As a part-time Customer Service Associate, you will have access to the following benefits:

• Disability Insurance
• Life Insurance
• Company Transportation

### Working Environment

At L Brands, we foster a culture that encourages curiosity and questioning to fuel innovation and growth. Our work-from-home model allows you to balance your personal and professional life while being part of a forward-thinking company that values your contributions.

### Application Deadline

Interested candidates are encouraged to apply by **September 19, 2024**.

### Equal Opportunity Statement

L Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

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If you meet the qualifications and are excited about the opportunity to contribute to a global leader in retail, we invite you to apply for the Customer Service Associate position at L Brands!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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