Customer Service and Sales Associate

About PGC Basketball

PGC Basketball develops leaders, on and off the basketball court. Serving players, parents, and coaches, our mission is to inspire and equip every player & coach everywhere. We provide intense, no-nonsense basketball training designed to teach players to play the game intelligently, to train purposefully, to be 'coaches on the court,' and to be leaders in practice, in games... and in everyday life. We've impacted the lives of over 100,000 players and 7,000 coaches already, and continually expand our reach.

Our staff is a passionate team, committed to creating life-changing experiences for players, parents, coaches, and each other. We have been fortunate to attract some of the finest leaders and teachers in the game of basketball, and proven talent across a range of professional expertise. When you join our team, you'll be surrounded by other passionate, like-minded individuals, who will both support you and stretch you as you grow and change.

What We Believe
? We believe every player deserves to know how to unlock their potential.
? We believe every player deserves to discover how to be a leader on and off the court.
? We believe every player deserves to know how to use the game to propel themselves to success in life.

This is the heart behind all we do at PGC.

Who is the Ideal Candidate?

You are smart, creative, energetic, and love challenges. You want to work in a dynamic culture, alongside committed, hard-working, intelligent, and fun people. You want a leadership team that will mentor you, not micromanage you. You want to write your own ticket for success at a company that's making a difference. You thrive with the flexibility of working in a fully remote organization.

And?
? You are a self-starter who thrives in a fast-paced environment, who takes initiative, and follows through with a high degree of precision.
? You have a unique combination of grammatical precision, visual perception, and technical aptitude, with the ability to visualize and think outside the box.
? You are a highly passionate and energetic individual and can clearly communicate the transformational experience of a PGC camp or clinic to parents, coaches, and players.
? You are an outstanding team player, eager to take on responsibility and ownership of a continually evolving project list.

Are You Right for PGC?
? Do you align with our mission?
? Do you have a desire to inspire and positively impact others?
? Are you coachable, receptive to feedback, and eager to learn?
? Do you want to be part of something bigger than yourself?
? Do you consistently look to do more than your share?
? Do you meet the description of the ideal candidate?
? Are you saying ?Yes, this is me!?? that?s a good start

About the Position

Our seasonal Customer Service and Sales Associates are PGC ambassadors who take the lead in communicating with our customers by phone, email, and chat. This position requires a highly passionate and energetic individual who can clearly communicate the transformational experience of a PGC camp or clinic to parents, coaches, and players. Our Customer Service and Sales Associates are experts in all PGC product offerings and passionately share the benefits of attending a PGC camp or clinic.

Job Requirements

The following is a summary of the essential requirements for the Customer Service position:
? Shifts may vary between 8 am - 8 pm CST Monday-Friday, Saturday 9 am-1 pm CST, and Sunday 3 pm-7 pm CST. Full-time and part-time options are available.
? During peak season, May - July, full-time hours are expected in this role. However, outside of peak season, hours vary and full-time is not guaranteed.
? Extended vacation or time off is not available in June or July as this is the peak season for this role.
? Be able to work independently from a home office in a quiet workspace with minimal noise and distractions.
? Have access to a personal computer and secure, reliable internet services.

Role & Responsibilities
? Answer incoming phone calls, emails, SMS, and live chats from prospective parents, players, and coaches.
? Nurture key relationships with the PGC Partner Program and other strategic partners.
? Become an expert in using the PGC?s CRM and registration systems to register players and coaches.
? Provide world-class customer service through casual, unscripted conversations.
? Respond to inbound client inquiries and assist with specific service-related requests and concerns.
? Place outbound sales calls to enhance registrations and share product information.
? Provide solutions to client issues through the usage of all available resources under limited supervision.
? Identify problem areas and remove obstacles to retain PGC clients.
? Provide assistance to PGC clients with the delivery of a wide range of products and services, as required.
? Complete assigned tasks in an accurate and timely manner.
? Consistently achieve individual and team performance targets.
? Appropriately assess risk when business decisions are made, escalating, managing, and reporting customer issues with transparency.

Core Competencies
? Strong ability to persuade, influence, and close a sale.
? A pleasant, patient, and friendly disposition.
? Display a tone of voice that is energetic and enthusiastic, and that conveys a desire to serve our customers.
? The ability to work effectively under pressure, solve problems, and adjust quickly to changing situations.
? The ability to identify and communicate challenges.
? Demonstrate a passion for excellence concerning treating and caring for customers.
? Demonstrate enthusiasm in the midst of fatigue, pressure, and adversity.
? Demonstrate follow-through with strong attention to detail and effective time management.
? Have diplomacy and exemplary communication (written and oral) skills.
? The ability to shift focus among priorities while maintaining expected levels of customer service.
? Become an expert at clearly and passionately articulating the benefits of PGC camps and coach products to parents, athletes, and coaches via telephone, email, and/or online chat.
? Learn and articulate all aspects of each PGC offering.

Preferred Qualifications: ? A minimum of one year experience in a Call Center or Customer Service role ? Sales experience ? Excellent influencing and relationship management skills ? Prior attendance at a PGC summer session as an athlete, observing coach, and/or instructor

Note: Applicants must be authorized to work for ANY employer in the U.S. In order to be considered for an interview, complete, submit, and sign your application. Incomplete applications may not be considered.

PGC is an Equal Opportunity Employer committed to diversity and inclusion. We believe that no one should be discriminated against because of their differences. All employment decisions at PGC are based on business needs, job requirements and individual qualifications without reg,ard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws

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