Customer Care Rep - UP Derm-Face Skin Center

Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application: Provide all of your employment history, education, and licenses/certifications/registrations. You will be unable to modify your application after you have submitted it. You must meet all of the job requirements at the time of submitting the application. You can only apply one time to a job requisition. Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process. Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted. After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile. Thank you, Human Resources Important Applications Instructions: Please complete this application in entirety by providing all of your work experience, education and certifications/ license. You will be unable to edit/add/change your application once it is submitted. Job Requisition ID: R00039271 Job Category: Clerical and Customer Service Organization: Adult Dermatology-Grants Ferry-Clerical Location/s: Main Campus Jackson Job Title: Customer Care Rep - UP Derm-Face Skin Center Job Summary: To provide a range of front-end customer service, financial and support activities to ensure an optimal customer service experience. Education & Experience High School Diploma/GED and two (2) years of customer service experience or equivalent combination of education/experience. Healthcare preferred. Certifications, Licenses or Registration Required: NA Knowledge, Skills & Abilities Knowledge of methods and principles for providing customer service. Knowledge of medical terminology. Knowledge of patient registration and medical insurance claims and procedures. Verbal communication skills. Interpersonal and customer service skills. Organizational and professional skills. Skill in the use of personal computers and related software applications. Responsibilities Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing. Inputs patient registration utilizing practice management software and verifies the accuracy of information. Obtains and documents information from referring physician's office. Verifies benefit information and makes patient referrals for financial counseling as required. Reviews insurance plans for referral and authorization requirements, documenting in the patient care record. Works with payors to obtain these as indicated by the patient treatment plan. Schedules appointments, tests, and ancillary procedures for patients during registration or check-out and makes modifications as required. Collects and documents patient payments and balances cash collection activities daily. The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time. Physical and Environmental Demands Requires occasional handling or working with potentially dangerous equipment, occasional exposure to biohazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 75 pounds, occasional climbing, occasional crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, frequent sitting, frequent standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more) Time Type: Full time FLSA Designation/Job Exempt: No Pay Class: Hourly FTE %: 100 Work Shift: Day Benefits Eligibility: Benefits Eligible Grant Funded: No Job Posting Date: 01/7/2025 Job Closing Date (open until filled if no date specified): The University of Mississippi Medical Center (UMMC), headquartered in Jackson, is the state's only academic medical center. Here, we work to improve the lives of Mississippians through our three missions of education, research, and health care. Education: UMMC includes seven health science schools: medicine, nursing, dentistry, health related professions, graduate studies, population health, and pharmacy. (The School of Pharmacy is headquartered on the University of Mississippi campus in Oxford.) Enrollment in all programs is more than 3,000 students. Research: From world-renowned studies on heart disease, diabetes, and hypertension to advanced treatment for cancer and a human physiology simulation program used by NASA, researchers at UMMC are unraveling the diseases that affect Mississippians, while creating new, high-tech jobs and injecting tens of millions of dollars annually into the state's economy. Health Care: UMMC provides a wide-range of patient care programs. At our main campus in Jackson, in addition to outpatient clinics, we offer a women and infant?s hospital and a critical care hospital along with University Hospital, plus the state?s only: Children?s hospital (Batson Children?s Hospital) Level IV neonatal intensive care unit (NICU) Heart, kidney, liver, and pancreas transplant programs Level 1 trauma center Adult and pediatric congenital heart programs Children?s cancer care program We also care for Mississippians statewide with community hospitals UMMC Grenada, UMMC Holmes County, plus pediatric clinics in Tupelo, Hattiesburg and the Gulf Coast. In addition, our Center for Telehealth offers specialized care remotely, through online video chat technology, at more than two hundred locations throughout the state. EEO Statement: The University of Mississippi Medical Center provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The Medical Center complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, sexual orientation, gender identity or expression, religion, national origin, age, disability, veteran status, or genetic information. Inquiries or complaints may be referred to the Office of the Director, Employee Relations, 2500 North State Street, Jackson, MS 39216-4505. Finding the perfect job can take time and we want to make your search easier. If you didn't find a position that matches your interests today, we encourage you to create a job alert. By setting up a job alert, you'll receive notifications about new job openings that match your preferences as soon as they become available. To create a job alert, simply visit our careers page, log in or create an account, and set your job preferences. You can choose the job titles, locations, and departments you're interested in, and we'll keep you informed about relevant opportunities. We look forward to helping you find the right role with us!

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