Customer Care Associate EMEA

About Remote
Remote is solving global remote organizations? biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you?re interested in adding to the mission, scroll down to apply now...
Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.
All of our positions are fully remote. You do not have to relocate to join us!
The position
The Client Services Associate position at Remote is focused on supporting our standard users. The Client Services Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.
Requirements
? Excellent problem-solving skills and obsessed with the customer journey and customer advocacy.
? 1-3 years experience or its equivalent as a Customer Support and Customer Enablement within a product or tech environment.
? Demonstrated ability to work with multiple stakeholders with different priorities.
? Naturally persistent, kind, and patient.
? You have a strong interest in modern web technologies and apps.
? Writes and speaks fluent English
Preferred:
? Experience working remotely or in a fast-scaling organization is a plus
? Having experience with HR, Payroll, Healthcare and/ or Pension is a plus
Key responsibilities
? Responsible for solving tickets per week across various Remote verticals
? Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
? Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
? Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
? You?ll be the voice and the ear for our users
Practicals
? You'll report to: Manager, Customer Care
? Team: Customer Care
? Location: EMEA
? Start date: As soon as possible
Application process
? (async) Profile review
? Interview with recruiter
? 2 interviews with Customer Care Managers
? Prior employment verification check(s)
? (async) Offer
Remote Compensation Philosophy
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
The base salary range for this full-time position is between $13.300 USD to $44.800 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
Benefits
Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
? work from anywhere
? unlimited personal time off (minimum 4 weeks)
? quarterly company-wide day off for self care
? flexible working hours (we are async)
? 16 weeks paid parental leave
? mental health support services
? stock options
? learning budget
? home office budget & IT equipment
? budget for local in-person social events or co-working spaces
How you?ll plan your day (and life)
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
How to apply
Please fill out the form
? and upload your CV with a PDF format.
? We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
? If you don?t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply . As an equal employment opportunity employer it?s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to

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