Coordinator - Ask Human Resources

How youll help us Keep Climbing (overview & key responsibilities)

Delta Air Lines Human Resources is seeking a coordinator to support our Ask HR Employee and Alumni Services Support team. They will be responsible for supporting HR inquiries initiated by employees, retirees and business partners. This role will help to deliver Delta?s execution of the Ask HR model to inform, educate, and inspire behavior change across Delta employees around the many functions, benefits, programs and services offered by the division of HR.
? The position will collaborate closely with Ask HR team members, leadership, employees, and retirees.
? Actively work in the ServiceNow technology platform, which serves as the case management tool for receiving and responding to employee questions, requests, and issues.
? Utilize strategic and critical thinking attributes to ensure a thorough understanding of the question or concern being addressed, facilitating accurate and timely responses.
? Continuously seek to expand business knowledge across HR Functions and divisions.
? Participate in frequent team meetings to gather updates, address questions, and escalate issues or themes for leadership consideration
? Coordinate with Ask HR Leaders, HR Function Leaders, and Subject Matter Experts (SMEs) to effectively escalate issues and resolve questions or concerns promptly in alignment with our Service Level Agreement.
? Provide support to the overall Employee and Alumni Services team on special projects and initiatives.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values ? Care, Integrity, Resilience, Servant Leadership, and Teamwork ? every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
? Competitive salary, industry-leading pro?t sharing program, and performance incentives
? 401(k) with generous company contributions up to 9
? Paid time off including vacation, holidays, paid personal time, maternity and parental leave
? Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life bene?ts
? Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
? Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
? Domestic and International space-available flight privileges for employees and eligible family members
? Career development programs to achieve your long-term career goals
? World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
? Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
? Recognition rewards and awards through the platform Unstoppable Together
? Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)
? Bachelor?s degree in Business, Human Resources, Communications, or a related field preferred OR equivalent experience.
? Minimum of three years of experience in Human Resources, customer service, operations, or service delivery center.
? Strong problem-solving abilities with the capability to interpret policy and procedures independently.
? Flexibility to work extended hours and select weekends as necessary to meet quotas and accommodate fluctuating business needs.
? Excellent communication and written skills, with passion to empathize with employees.
? Proficient in MS Office and general computer navigation
? Experience working in a fast-paced, multinational company is a plus.
? Provide support for ad hoc requests related to special projects and urgent updates or changes within the operation.
? This position is based in Atlanta.
? Consistently prioritizes safety and security of self, others, and personal data.
? Embraces diverse people, thinking, and styles.
? Possesses a high school diploma, GED, or high school equivalency.
? Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)
? Strong ability to use resources to come up with creative solutions to problems
? Can work effectively in an autonomous work environment
? Experience with ServiceNow or similar system and case management utilizing a Tiered escalation model.

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