Communications Surveillance - Product and Business Manager

About this role: Wells Fargo is seeking a Communications Surveillance - Product and Business Manager to lead and drive strategic initiatives for the Corporate and Investment Banking (CIB) frontline communication surveillance program, with strong focus on transformations of infrastructure and product to support a sustainable risk program. Learn more about our career areas and business divisions at wellsfargojobs.com. The successful candidate will work closely with other senior leaders across CIB Frontline, Risk, Technology, and Operational partners from elsewhere in the company in the development and execution of company risk management strategies. Leadership, integrity, and credibility will be determining factors in selection. Successful candidates will be articulate and possess a demonstrated leadership capability; they will be impressive in their inter-personal effectiveness and with regard to their accomplishments. This role requires a leader with strong relationship management... influencing, vision and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. The role requires a sense of urgency, passion for results, and personal accountability for achievement. In this role, you will: Act as an advisor to senior leadership to develop or influence plans, specifications, resource needs, and goals for multi-faceted, highly complex, or long-term risk mitigation and control strategies on behalf of the business Lead the strategy and resolution of highly complex current and emerging risks which require understanding of business-specific knowledge related to financial crimes, operational risk, audit, legal, credit risk, market risk, IT, systems security, business process management, and applicable business acumen Provide vision, direction, and expertise to senior leadership on implementing innovative and significant business solutions that are large-scale, multi-faceted, long-term, or companywide strategies Strategically engage with all levels of professionals and managers companywide and serve as an expert advisor to leadership Develop change management routines, including governance forums, QA processes and surveillance metrics reporting to demonstrate controls effectiveness Standardize test procedures and records to ensure decisions regarding parameters and lexicons are explainable to regulators, audit partners, and other stakeholders Conduct periodic assessments of controls to identify gaps, retire or modify low functioning surveillances, and pinpoint areas for enhancement Develop remediation plans in response to audit and regulatory findings Oversee surveillances system migrations and implementation of AI, NLP, and LLM?s Ensure all models follow internal MRM requirements and align with the Fed's SR 11-7 guidance Liaise with surveillance system vendor and/or internal product owner regarding RFEs, technical inquiries, and contract-related items Key Responsibilities: Governance and Program Administration, which includes: Program governance and risk reporting Resource planning Coordination with key partners in IRM, Audit, Issues Management, etc?. Oversite metrics including risk and performance metrics, general MI for compliance, business and risk committees Execution of controls to support the operational health of the program Intake and regulatory change impact assessment Control design and assessment Product Owner, which includes: Platform development and capabilities strategy Forecasting and coordination of investment spend New Channel and Communication Platform Reviews ABO ownership, Cloud, Data Privacy, Accessibility & vendor strategy Support of issue remediation & platform development, including agile product registry Assessment of adherence to Wells Fargo technical standard, data requirements and entitlements, and certifications Manage product book of work, releases and testing Run Agile development routines Required Qualifications: 7 years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience in business support, product management, and/or oversight controls related to technology surveillance organizations 7 years Risk and Compliance experience within Financial Services preferably Corporate and Investment Banking (CIB) or Commercial Banking (CB) Experience working within CIB and knowledge of lines of business, products, operations, and regulatory environment Knowledge and understanding of communication surveillance tools, systems, and applications Experience conducting periodic assessments of controls to identify gaps and areas for enhancement, making modifications, and developing remediation plans in response to audit and regulatory findings Strong change management skills and excellent critical thinking skills to help solve business problems Strong partnering and collaboration skills Experience with strategic planning and execution of large, transformational initiatives in a highly matrixed environment Strong, clear and concise written and oral communication skills Strong analytical skills with high attention to detail and accuracy Strong organization, multi-tasking and prioritization skills Advanced Microsoft Office skills and ability to create executive level presentations Ability to effectively operate and positively influence, motivate, and direct diverse teams in a geographically dispersed environment FINRA registration including one of the following: Series 7, Series 24, or FINRA recognized equivalents. Licenses not required for role. Job Expectations: Ability to travel up to 10% Posting Locations: Charlotte, NC: 550 South Tryon New York, NY: 30 Hudson Yards Pay Ranges: Charlotte, NC: $144,400 - $300,000 Annually New York, NY: $144,400 - $300,000 Annually Pay Range $144,400.00 - $300,000.00 Benefits Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees. 401(k) Plan Paid Time Off Parental Leave Critical Caregiving Leave Discounts and Savings Health Benefits Commuter Benefits Tuition Reimbursement Scholarships for dependent children Adoption Reimbursement Posting End Date: 26 Jun 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit?s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 47 on Fortune?s 2023 rankings of America?s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at www.wellsfargo.com LinkedIn: https://www.linkedin.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions

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