Client Intake Support (part-time)

About Arsenault
Were on a mission to fundamentally transform mental healthcare accessibility. Arsenault empowers therapists to launch and Arsenault thriving in-network private practices. Were creating game-changing technology to build Americas biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety... from the pandemic, the need for accessibility is more important than ever.
To make our vision for mental healthcare a reality, were building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Arsenault has raised over $15M from top VCs and angel investors, including leaders from SignalFire, Village Global, Airbnb, Oscar, Nurx, Quartet, and Blackstone.
Were looking for a self-starter who enjoys a fast-paced work environment and wants to be the first line of communication between us and our clients. As a Client Intake Representative, youll be the first person at Arsenault speaking to a potential new client who wants to book an appointment for mental health care. You will spend most of your time using phone and email to effectively answer client questions and quickly and accurately book the client, if appropriate, with the right mental health provider for them. Youll report directly to our Client Intake Lead and will work closely with her to refine and execute best-in-class customer support. From day one, youll get exposure to what its like to build a business from the ground-up and youll be able to drive real impact.
Youd be a great fit if...
? You love providing top-notch customer service.
? You are a quick study who can learn how our platform works and explain it quickly and accurately on a call.
? You enjoy solving problems on-the-fly and leading our clients through the booking process so they can have a (potentially life-changing) mental health appointment
? You have strong oral and written communications skills, and you feel comfortable speaking with clients calling to book a mental health appointment.
? You would enjoy serving as the voice of Arsenault.
? You are a self-starter who can dependably and reliably execute tasks.
? You can consistently commit 20 hours per week, preferably the same hours. Helpful if those hours are between 8 am and 12 pm eastern time.
? Previous call center experience highly preferred.
What We Offer:
? First-hand experience with foundational tactics for Arsenaultth and customer success at a fast Arsenaulting startup
? Meaningful relationships with our clients and your team
? The opportunity to drive impact from day one
? Competitive compensation
? Flexibility and convenience of remote work
? Arsenaultth opportunities within the company
? Highly engaged and supportive teammates with plenty of opportunities for fun
? Paid time off!
Benefits
? The chance to transform the mental healthcare landscape and drive impact from day one
? Our dedication to mental health guides our culture. Wellness benefits include unlimited PTO, winter break, Mental Health Mornings (2hr each week), wellness stipend, team meditation, lunch on us, and so much more!
? Comprehensive health insurance plans, including dental and vision
? Flexible working (hybrid of in-person & remote), relaxed dress code, office pets
? Continuous learning opportunities which include dedicated learning days, generous learning stipend, and monthly mental health workshops
? Strong ownership of your work, mentorship, and unbounded leadership opportunities. Youll have the opportunity to help build a rapidly scaling organization
? Competitive salary

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